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Citizens Announces Taira Hall as Head of Enterprise Payments

Citizens Financial Group, Inc. (NYSE: CFG) today announced the appointment of Taira Hall as Head of Enterprise Payments effective today. Hall will report to Beth Johnson, Vice Chair and Chief Experience Officer at Citizens.

Hall most recently served as Senior Vice President of Embedded Finance, B2B & Strategic Innovation Executive at FIS. Previously Hall held executive leadership roles at Visa and Citigroup focused on developing and deploying market-leading global solutions. She has a proven track record of building new business lines in high growth areas, and has expertise in fintech, embedded finance and B2B payments. Throughout her career she has focused on digital transformation, enhancing payments and collections capabilities while expanding delivery.

“We are very pleased that Taira is joining Citizens,” said Johnson. “Payments presents a real opportunity for Citizens, and her extensive work in digital transformation will serve us well as she pursues opportunities for the bank to differentiate itself while serving the needs of our customers. In particular, we see exciting opportunities in real time and emerging payments.”

Citizens partners with Zelle for person-to-person payments and was one of the first financial institutions to begin using the real-time payments rail developed by The Clearing House (TCH) to offer customers faster payments. A strong collaboration with FIS WorldPay, one of the world’s largest and best-known merchant processors, and direct merchant relationships with some of the world’s most recognizable brands for point-of-sale (POS) financing through Citizens Pay, have helped position Citizens as an innovator in the payments space.

About Citizens Financial Group, Inc.

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $222.3 billion in assets as of March 31, 2023. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a full-service customer contact center and the convenience of approximately 3,400 ATMs and more than 1,100 branches in 14 states and the District of Columbia. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. More information is available at or visit us on Twitter, LinkedIn or Facebook.


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