The Largest Resort Casino in North America Invests in Innovative, Customizable Solutions to Provide More Personalized Interactions and Stays
Even amid inflation, millions of consumers are going all in on revenge travel — making up for lost or canceled vacation time brought on by the COVID-19 pandemic. Domestically, 85% of Americans were expected to travel this past summer and planned to spend nearly as much money on such excursions as they did before the global outbreak.
Foxwoods Resort Casino, the leading premier resort casino in the Northeast, wants to ensure it is providing guests and staff alike with memorable experiences they seek since pent-up demand is so strong.
Therefore, the Ledyard, Conn., property recently upgraded and migrated its retail and food and beverage (F&B) operations technology to Agilysys’ award-winning point-of-sale (POS) software solutions, which is part of the Agilysys Hospitality Cloud™. Agilysys, Inc. (Nasdaq: AGYS) is a leading global provider of next-generation SaaS hospitality software solutions and services. The upgraded POS will empower Foxwoods Resort Casino to optimize Return on Experience (ROE) for guests and staff so they can achieve High Return Hospitality. ROE measures how technology creates more engaged and empowered staff members as well as guests that return more often, spend more, and leave stronger reviews.
Foxwoods Resort Casino, which opened in 1992, covers 9 million square feet (206+ acres) and includes six world-class casinos, AAA Four Diamond hotels with over 2,200 guestrooms, a Tanger Outlet Mall, one of the most popular golf courses in New England, luxurious spas and restaurants ranging from quick service to fine dining.
"We have had seamless, positive experiences with Agilysys during this massive implementation, which is empowering us to enhance transactions between our staff and guests property-wide," said Peter Caster, Director of Application Development at Foxwoods Resort Casino. "By activating the Agilysys POS initiative as a phased, go-live process, we have been able to ensure a harmonious transition for all of our F&B and retail outlets. Our staff and leadership team have been very pleased with the expertise and professionalism of Agilysys’ specialists."
Foxwoods initially activated three restaurant locations: DraftKings Sportsbook and Bar, Regina’s Pizzeria and Subway as a soft-pilot initiative. After a successful implementation of phase one, the second phase, including 40 F&B outlets with 170 POS terminals, was completed in February. The Agilysys team will now focus on retail operations to continue the implementation of its POS to support Foxwoods Resort Casino’s existing inventory management system for merchandise, and the loyalty programs for casino and convenience store operations.
"With such an intricate operation that encompasses multiple F&B and retail outlets, the Agilysys team has worked diligently to create the customized POS architecture, integration, screen design and reporting that would work best for Foxwoods’ staff members by simplifying their jobs, which, in turn, lowers their stress," said Jeba Kingsley, Vice President of Professional Services for Agilysys. "Doing so enables them to spend more time with guests and offer more personalized and profitable experiences. We are proud of this project and are grateful to partner with such an incredible organization."
The award-winning Agilysys POS solution for Foxwoods Resort Casino processes transactions in the highest-volume, most-demanding hospitality industry environments worldwide. This comprehensive POS system combines highly interactive terminal and tablet touchscreen applications supporting Windows, Android and iOS devices. Its robust reporting and analysis features, extensive enterprise-grade menu and item configuration capabilities, and multi-language support help drive service flexibility and increased operational efficiency. The result is improved F&B operations and increased revenue across venues.
Foxwoods Resort Casino also uses these hospitality and F&B solutions from the Agilysys Experience Enhancers™ Collection:
- A mobile, contactless, self-service F&B ordering and payment application that makes it quick and easy for guests to view, order and pay for food and drinks across property venues as well as to request self-pick-up or delivery to their rooms, regardless of where they are on property. Mobile access and convenience stimulate impulse buys, increase order volume, raise check values, and shrink staff workloads through guest self-service.
- A cloud-native, touchless mobile F&B check payment application that speeds checkout to increase table turns, enables staff to serve more tables and allows guests to pay for meals when they are ready.
- A dynamic menu presentation application that enables QR-code access to live menus and specials, eliminating static mobile menu images and ensuring online menu items are current and accurate.
About Foxwoods Resort Casino
Foxwoods Resort Casino offers guests a premier destination resort experience throughout its six world-class casinos, AAA Four-Diamond hotels featuring over 2,200 rooms, dining options for all tastes, luxurious spas, award-winning golf, state-of-the-art theaters, Tanger Outlet Mall and conference space for groups of all sizes. There is always something new at Foxwoods, including the recently announced landmark deal with Great Wolf Lodge, opening in 2024, our new 80,000 sq ft expo center opening in November 2022 and a new High Stakes Bingo Hall which opened July 2022, giving guests more reasons to stay than ever. When it comes to sports betting and gaming, Foxwoods has partnerships with fan-favorite betting and entertainment platforms, including DraftKings and the Mashantucket Pequot Tribe’s recently formed Wondr Nation. For a detailed look at Foxwoods Resort Casino and Mashantucket Pequot Tribal Nation visit Foxwoods.com.
Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premise guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, stadia and healthcare. Agilysys offers the most comprehensive software solutions in the hospitality industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is also known for its world class customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all its longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies. Agilysys operates across North America, Europe, the Middle East, Asia-Pacific and India with headquarters located in Alpharetta, GA.
For more information visit Agilysys.com.