San Jose Water Provides Disaster Relief Customer Protections

San Jose Water, a wholly owned subsidiary of SJW Group (NYSE: SJW), now provides disaster relief protections to support customers who fall victim to unpredictable emergencies. If someone loses a home, business or property due to a disaster declared by the state or federal government, the company will offer certain case-specific financial assistance, including waiving bills and automatically closing accounts. The new program also offers support to residents who experience more temporary disaster impacts.

Customers whose homes are damaged, evacuated or temporarily uninhabitable due to a disaster, will be able to receive bill credits and/or prorated monthly service charges. Other protections include waiving deposit requirements and reconnection or facility fees. In addition, San Jose Water will offer extended payment plans on a case-by-case basis, work with residents to resolve unpaid bills and minimize service disconnections for non-payment.

“Supporting our customers through their most difficult times is key to our culture and our commitment to serve as a company. We know how devastating the recent California wildfires have been to people’s lives. We are here to help and ensure that our customers don’t have to worry about their water bill or service when facing a disaster,” said Andy Gere, President and Chief Operating Officer of San Jose Water.

These and other protections are expected to help improve water service accessibility despite difficult setbacks, as customers work to get their lives back to normal.

San Jose Water has a disaster relief page on its website with a full list of customer protections, as well as contact information for fielding inquiries.

For more information on the disaster relief customer protections, please visit: www.sjwater.com/disaster-relief

About San Jose Water

Founded in 1866, San Jose Water is an investor owned public utility, and is one of the largest and most technically sophisticated urban water systems in the United States. Serving over one million people in the greater San Jose metropolitan area, San Jose Water also provides services to other utilities including operations and maintenance, billing, and backflow testing. San Jose Water is owned by SJW Group, a publicly traded company listed on the New York Stock Exchange under the symbol SJW. SJW Group also owns: Connecticut Water Company, Avon Water Company and Heritage Village Company in Connecticut; Maine Water Company in Maine; and SJWTX, Inc. (dba Canyon Lake Water Service Company) in Texas. To learn more about San Jose Water, visit: sjwater.com.

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