Polly Plumbing has announced the expansion of its water heater repair services across Tarrant County in preparation for the cooler months. The company is increasing service availability for both residential and commercial customers to ensure timely access to skilled technicians during a season when hot water reliability becomes especially important.
Polly Plumbing, owned and operated by Polly Brady, is recognized not only for its technical capability but also for its unique positioning as a woman-owned business in the trades. This distinction plays a central role in how the company approaches customer relationships, hiring practices, and community engagement.
“We created Polly Plumbing to reflect a different kind of service culture—one built on trust, clarity, and professionalism,” said Brady. “Customers deserve to feel safe and respected when someone enters their home, and that’s something we take seriously.”
Each technician is trained to meet both technical standards and interpersonal expectations. They arrive in uniform, provide identification, and walk customers through the repair process clearly and respectfully. The company sees this as part of its larger mission to set a new standard for how plumbing services are delivered in local communities.
The water heater repair service covers both tank and tankless units, including traditional gas-powered models and newer electric systems. Polly Plumbing offers repairs that address common failures such as pilot light outages, malfunctioning thermostats, pressure relief issues, and sediment accumulation—all of which can affect water temperature, efficiency, and long-term equipment life.
In expanding these services, Polly Plumbing has also refined its approach to appointment scheduling and service coordination. The company has made improvements to its website and booking systems to allow homeowners to request inspections and repairs more conveniently. In addition, the dispatch team has been equipped with enhanced route planning tools to reduce customer wait times and streamline technician deployment across the county.
The company’s service area includes Fort Worth, Arlington, Mansfield, and surrounding Tarrant County communities. With its expanded reach, Polly Plumbing is reinforcing its commitment to reliability and professionalism, regardless of project size or complexity.
Polly Plumbing is also active in several local outreach and advocacy initiatives. As part of its continued growth, the company supports workforce development programs that encourage more women to enter the plumbing profession. This includes mentoring opportunities, community events, and support for vocational training.
“We want to be part of shaping the future of this industry—not just by how we work, but by who gets to do the work,” said Brady. “There’s room for more voices, and we’re proud to be one of them.”
In addition to delivering technical expertise, Polly Plumbing places strong emphasis on customer education. During each visit, technicians provide homeowners with practical advice on how to monitor the performance of their water heater systems, what signs may indicate trouble, and how to extend the lifespan of existing equipment. This proactive communication builds trust and empowers customers to make informed decisions.
Looking ahead, the company plans to continue investing in training, equipment, and customer-facing technology that supports long-term client relationships. Polly Plumbing views its growth not only in terms of business expansion, but also in how it contributes to setting a higher standard for residential service providers throughout the region.
More information about Polly Plumbing’s water heater repair services is available at: https://pollyplumbing.com/water-heaters/repair/
Polly Plumbing is a licensed plumbing service provider based in Tarrant County, Texas. The company specializes in residential and light commercial plumbing services and is committed to offering responsive, respectful, and high-quality service throughout the region.
###
For more information about Polly Plumbing, contact the company here:
Polly Plumbing
Haven Brady
817-442-6014
info@pollyplumbing.com
1762 Keller Pky Suite 100
Keller, TX
76248
