Network Brainiacs has earned the prestigious WCCXT certification, placing the company among an elite group of IT firms nationwide committed to delivering exceptional client service and clear communication.
-- Mount Arlington, NJ – February 23, 2026 – Network Brainiacs, an IT services company serving business owners across New Jersey and New York, has earned the World-Class Customer Experience Trained (WCCXT) certification. The program is a three-month training focused on improving how IT companies deliver service and communicate with clients.
The training was led by The DiJulius Group. Their consulting clients include brands such as Starbucks, Lexus, Ritz-Carlton, KeyBank, Nordstrom, and the Charlotte-Mecklenburg Police Department.
To earn certification, companies must complete the full training and demonstrate that they have implemented the strategies within their organization. Only a small percentage of companies that begin the program ultimately earn certification because of the operational and cultural change required.
The WCCXT program was created specifically for IT companies and managed service providers. It focuses on strengthening communication, accountability, and overall client experience. The goal is to help technology companies explain complex concepts clearly so business owners can make informed decisions with confidence.
Across New Jersey and New York, many small businesses remain vulnerable to cyber threats. One challenge in the IT industry has been explaining technical issues in a way that business owners can easily understand. Network Brainiacs is committed to improving that experience by making communication clear, practical, and relevant.
“We know that when something goes wrong with technology, clients don’t just want a fix. They want clarity and reassurance. This certification pushed us to raise our standards and be even more intentional about how we communicate and serve. It reinforced the level of experience our clients should expect from us every day,” said Victor Magan, CEO of Network Brainiacs.
To date, only 63 IT companies nationwide have earned WCCXT certification, placing Network Brainiacs among a select group recognized for prioritizing customer experience in the managed IT industry.
About the company: Network Brainiacs is a leading IT services provider specializing in cybersecurity, compliance, and technology solutions for small and midsize businesses across New Jersey and New York. For more than 14 years, the company has helped organizations strengthen security, maintain regulatory compliance, including HIPAA, PCI, CMMC, and FTC requirements, and streamline operations through proactive IT support. Network Brainiacs is committed to making technology simple, secure, and convenient for the businesses it serves.
Contact Info:
Name: Victor J Magan
Email: Send Email
Organization: Network Brainiacs
Address: 200 Valley Road, Ste 200, Mount Arlington, NJ 07856
Phone: 973-996-4699
Website: https://networkbrainiacs.com/
Release ID: 89184157
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