12 Best AI Chatbots For Ecommerce in 2024
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Originally posted on: https://vanchat.io/post/best-ai-chatbots-for-ecommerce
An ecommerce chatbot is an AI chatbot specially made for online retailers' stores to serve as a shopping assistant, marketer, and customer support agent. The best ecommerce chatbot uses natural language processing (NLP) and large language model (LLM) to facilitate human-like conversations, engage and support customers to increase revenue and can be customized to your brand voice.
In our evaluation, the best ecommerce AI chatbots are:
- Best overall: VanChat
- Best for no-coding installation: QuickCEP
- Best for integrating social media channels: ManyChat
- Best for embedding on websites: MobileMonkey
- Best for natural language processing: Drift
- Best for multilingual support: Aivo
- Best for personalized quizzes: Octane AI
- Best for omnichannel communication: Snatchbot
- Best for Meta messenger platforms: Chatfuel
- Best for messaging channels: Crisp
- Best for upselling and cross selling: Rep AI
- Best for enterprise businesses: SmartBots
In this guide, we did all the hard work and rounded up the best ecommerce AI chatbots by comparing them by price, value for money, and key functionality for your online store.
Comparison of Best AI Chatbots for Ecommerce
We looked at each ecommerce chatbot’s unique or standout feature, pricing, and whether it offers a forever-free plan. The table below compares the ecommerce chatbots by their features and pricing.
*Based on reviews from Shopify App Store, G2, and Capterra
VanChat: Best Overall
VanChat is an AI shopping assistant specially designed for Shopify stores. This ecommerce chatbot answers customer questions without human intervention with 97% accuracy because it leverages AI by learning from your store's products, policies, and shipping information.
Pricing
- Startup: $39/Month
- Pro: $99/Month
- Growth: $249/Month
- Scale: $599/Month
Key Features
- Shopping assistant (understands buyer intent and offer personalized interactions)
- Self-service features (automates tasks such as checking orders, updating orders)
- Customer engagement and upsell tool (sends proactive discount reminders and suggests products through pop-ups to boost revenue)
- Customizable chat widgets
- Multilingual support
- Analytics dashboard
Pros & Cons
ProsCons✅Easy-to-use❌Limited products can only be supported per tier✅Automatic product recommendations❌Leads management can only be unlocked on a higher plan✅Cart upsells❌Limited sales analytics on first-tier plan
QuickCEP: Best for No-Coding Installation
QuickCEP trains AI chatbots for sales and customer service and doesn't require coding knowledge for training and installation. This e-commerce chatbot can respond to customer queries, provide personalized recommendations, and provide customer insights.
Pricing
- Free: $0/mo
- Starter: $49/mo
- Growth: $99/mo
- Enterprise: custom pricing
Key Features
- No code installation
- Over 20 customizable chatbot templates
- Supports 20+ languages
- Real-time logistics tracking
Pros & Cons
ProsCons✅Insightful reports❌ Clunky user interface✅Highly customizable❌ Lacks updated video tutorials✅Seamless integration of live chat and AI chatbot❌ Features can be overwhelming to navigate
ManyChat: Best for Integrating Social Media
ManyChat provides interactive chatbots that can be personalized for ecommerce businesses. Aside from customer support, it is a powerful marketing tool as it can boost customer engagement, encourage customer interactions with broadcast messages, and nurture dynamic conversation sequences.
Pricing
- Free: $0/mo
- Pro: $15/mo
- Premium: custom pricing
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Key Features
- Drag and drop builder for customizing chatbots
- Automated messaging
- Broadcast messaging and automated sequences
Pros & Cons
ProsCons✅ Intuitive user interface❌Limited capacity to handle simultaneous multiple customer inquiries✅ Dynamic content blocks❌Limited integrations✅ Automated Drip email campaigns
MobileMonkey: Best for Embedding on Websites
MobileMonkey is a chatbot platform that can be embedded or used on websites and messaging channels like Facebook Messenger, Instagram, and SMS.
Pricing
- 7-day free trial
- Starter: $199/mo
- Pro: $399/mo
- Advanced: $799/mo
Key Features
- Unlimited attributes and segments for users
- Traffic generator using Chat Starters
- Custom chatbot dialogs, Q&A, and automations
- Blast campaigns
- Drip campaigns
Pros & Cons
ProsCons✅Helpful and active user community❌Limited integrations✅Good sequencing features for campaigns❌Slow development of new features✅Easy to use❌Only Basic reports are available
Drift: Best for Natural Language Processing
Drift uses NLP, which allows it to engage with customers in a conversational and human-like manner. It functions more like an intelligent assistant than a chatbot. It can answer inquiries, qualify leads, provide order tracking status, and schedule appointments.
Pricing
- Premium: $2500/mo
- Advanced/Enterprise: custom pricing
Key Features
- Conversational marketing features to encourage conversational commerce
- AI-based lead scoring to qualify and prioritize leads
- Real-time sales alerts
- Chat-to-email for continuous communication
Pros & Cons
ProsCons✅Conversational language features❌Expensive✅Real-time sales alerts for lead follow-ups❌Requires monitoring to maintain quality responses marked as conversational✅Chat-to-email feature❌Lag in notifications
Aivo: Best for Multilingual Support
Aivo is a multilingual AI chatbot. It visualizes data to help analyze customer queries and responses and improve their responses, too. It can be installed on web chats, mobile apps, messaging and social media channels, like WhatsApp and Facebook Messenger, and more.
Pricing
- 30-day free trial
Key Features
- Predictive analytics
- Multilingual support
- Custom chatbots
Pros & Cons
ProsCons✅Easy implementation❌Limited emojis for use✅Chat elements (videos, buttons, etc.)❌Limited integrations✅Multiple languages can be supported❌Improvement in conversational language features
Octane AI: Best for Personalized Quizzes
Octane AI provides branded and customizable quizzes through chatbots that collect customer data so they can give product recommendations or related brand content. This helps businesses provide personalized services, improve customer satisfaction, keep customer loyalty, enhance marketing, and increase sales.
Pricing
- 14-day free trial
- Octane: $50/mo
- Octane Plus: $200/mo
- Enterprise: custom pricing
Key Features
- Quizzes, surveys, and polls
- Product recommendations
- Scheduled messaging
- Add to cart buttons
Pros & Cons
ProsCons✅Product quizzes are insightful❌Limited customization options✅Friendly user interface❌Very few integrations are available✅Klaviyo integration❌Might require technical know-how for chat setup
SnatchBot: Best for Omnichannel Communication
Snatchbot is a chatbot platform that uses NLP, machine learning, and voice recognition. It's a great chatbot for answering queries and imparting information as it has chatbot templates on how-to guides from calculators and step-by-step guides.
Pricing
- Starter: $99/mo
- Team: $199/mo
- Business: $499/mo
- Enterprise: custom pricing
Key Features
- Visual workflow automation system
- Voice assistants
- Chatbot templates
Pros & Cons
ProsCons✅ Text-to-speech technology❌ Confusing interface✅ Visual workflows❌ Lacks onboarding tutorial✅Omnichannel - chat, messenger, SMS❌ Missing chat elements like vertical lists for product display in chat
Chatfuel: Best for Meta Messenger Platforms
Chatfuel is designed specifically for Facebook Messenger and Instagram support. It has an intuitive interface with a drag-and-drop builder.
Pricing
- Business: $14.99/mo (FB/IG) or $29.49/mo (WhatsApp)
- Enterprise: $300/mo
Key Features
- Third-party integrations
- Customizable chat flows
- Drag-and-drop intuitive user interface
Pros & Cons
ProsCons✅Easy customer onboarding❌Advanced reports only available in highest tier✅Built-in stats for content block performance❌Built just for Meta platforms✅Auto-reply comments on Facebook posts❌Limited support for multilingual customers
Crisp: Best for Messaging Channels
Crisp has a visual flow builder that you can use to customize your own chatbot too. It can collect user data, translate it to multiple languages, and publish to six channels, including WhatsApp, Telegram, Instagram, Messenger, Line, and SMS
Pricing
- Pro: $25 Month / Per Workspace
- Unlimited: $95 Month / Per Workspace
Key Features
- Chatbot elements like updating user information, if/then conditions, running scenarios to start another workflow and more
- Data analytics—rating, campaigns, and helpdesk
Pros & Cons
ProsCons✅Helpful customer support❌Lag in chat notifications✅Easy to use❌API integrations can be clunky✅Unified dashboard for all messaging centers❌Limited customization on chat displays
Rep AI: Best for upselling and cross-selling
Rep AI is a customizable chatbot that can take customer feedback, give personalized recommendations, upsell, and guide customers to specific products or collections.
Pricing
- Launch: $23/month
- Starter: $79/month
- Basic: $159/month
Key Features
- Fully customizable chatbot
- Product recommendations
- Upsell and cross-sell
- Shopping cart abandonment rescue algorithm
Contact Info:
Name: VanChat
Email: Send Email
Organization: VanChat
Website: https://vanchat.io/
Release ID: 89144813
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