Modern OSS/BSS platform supports seamless fiber rollout and operational scale

gaiia, an AI-driven OSS/BSS platform provider for internet service providers (ISPs), today announced that LymeFiber has migrated and gone live with gaiia as its operations platform to power its symmetrical fiber network serving Lyme, New Hampshire. The launch reinforces gaiia’s role as the operational backbone for new market fiber deployments.

As fiber operators expand into new communities, many are facing growing operational complexity. Legacy OSS/BSS systems, often struggle to support automation, real-time actions, and cross-team coordination. In today’s environment, operational efficiency directly impacts revenue realization and long-term ROI, making platform flexibility and speed increasingly critical at launch.

LymeFiber leverages gaiia to support subscriber onboarding, billing, provisioning, and day-to-day operations within a single environment. The platform enables branded online checkouts with address-based qualifications, integrated billing and CRM, and inventory management. Subscribers can check availability, schedule installations, and manage accounts online, while internal teams gain clearer visibility across departments and fewer manual handoffs.

As part of the deployment, gaiia integrated with Calix SMx and Calix Service Cloud to support automated provisioning, and with Vetro for address validation and service qualification. The go-live also included migration of customer accounts, billing data, inventory, tickets, and workforce records through a structured cutover process.

Launch Highlights:

• Automated provisioning through Calix SMx and Service Cloud
• Address-based service qualification via Vetro integration
• Full migration of customers, billing, and operational data

“Connecting Calix and Vetro in a single platform was important for us,” said Adam Gaston, CIO, Mac Mountain LightCraft. “gaiia’s integrations and workflows have given our team the visibility to operate efficiently and deliver a better customer experience.”

“Each successful launch builds on the last,” said Marc Campagna, CEO of gaiia. “We’re seeing strong demand from operators who want a modern operational framework that supports both speed to market and long-term growth.

For more information on gaiia, visit here.

About gaiia

gaiia is a modern OSS/BSS platform designed to replace legacy, gated systems with a flexible, AI-driven system of action. The platform supports billing, CRM, operations, and automation in a single solution, enabling CSPs to streamline workflows, improve customer experiences, and scale efficiently.

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