Vervent announced today an expanded partnership with Quanta Credit Services to support delinquency stabilization and borrower communications across the Tricolor auto finance portfolio following the company's Chapter 7 bankruptcy filing in September 2025.

As successor servicer for approximately 100,000 subprime auto loans previously serviced by Tricolor Holdings, Vervent has been managing elevated delinquency rates that pre-dated the bankruptcy filing and have continued during the portfolio transition. The expanded engagement with Quanta, a partner Vervent has worked with for over a year, brings specialized communications expertise to support borrower engagement and stabilize portfolio performance during this period of operational transition.

"Servicing distressed portfolios requires operational discipline and proven communications strategies that help borrowers understand their obligations and available options," said Jannet Zamora, Chief Global Services Officer of Vervent. "Expanding our partnership with Quanta allows us to bring specialized delinquency management expertise to the Tricolor portfolio while maintaining the consumer-focused approach that has guided our work since assuming servicing responsibilities."

Under the expanded partnership, Quanta will support borrower outreach and delinquency management strategies designed to improve engagement rates and payment outcomes. Quanta's approach incorporates behaviorally informed segmentation that tailors communication to how borrowers actually respond, with the goal of helping customers stay current on their loans whenever possible.

"Stabilizing performance in complex, stressed portfolios require clear communication and trusted engagement with borrowers," said J.D. Rainey, Chief Executive Officer of Quanta Credit Services. "We're expanding our work with Vervent to apply our experience managing delinquency in distressed situations. The goal is straightforward: help borrowers understand their options and maintain their vehicles while stabilizing portfolio performance for investors."

The expanded partnership reflects Vervent's strategy of pairing its servicing operations with specialized partners to address evolving portfolio needs, particularly in backup servicing situations where operational challenges require targeted expertise.

About Vervent

As a fintech leader in the industry, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our partners with primary strategic services including Loan & Lease Servicing, Backup Servicing/Capital Markets Services, eVault Solutions, Managed Services, and Credit Card Servicing. Vervent empowers companies to accelerate business, drive compliance, and maximize service. Contact us today to find out how we can help boost your performance at Solutions@Vervent.com.

About Quanta Credit Services

Quanta Credit Services is an industry-leading communications and delinquency management partner helping lenders and servicers improve engagement, stabilize performance, and reinforce customer trust. Quanta combines disciplined strategy with proprietary behavioral segmentation to support clearer, more effective borrower communication across complex servicing environments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260303846023/en/