Global digital services leader TP (ex-Teleperformance) announced today it was named a Leader in both B2B sales and B2C sales in Everest Group’s 2025 Sales Services PEAK Matrix^® Assessment.

TP was recognized in both sales categories for its deep integrated sales framework that uses analytics, AI and tailored assessments to align sales solutions with client goals, proprietary AI tools that help strengthen sales execution, and robust talent management capabilities and deep tech partnerships.

Everest Group named TP a Leader among 24 B2B sales services providers and 14 B2C sales services providers assessed globally, after evaluating providers for their sales strategies, value-added services, operational services and technologies.

Intelligent Revenue Acceleration
TP offers a range of B2B and B2C sales services with a strong emphasis on inside sales and account management, supported by capabilities across sales planning, go-to-market strategy, sales operations, enablement, channel sales, and field sales. The company empowers enterprises to achieve predictable, scalable, and intelligent sales growth by deploying best-in-class outsourced sales teams who are powered by elite global talent, advanced technology, and data-driven insights. TP B2B sales are backed by a customizable AI-powered solution suite, TP.ai FAB Growth, designed to transform sales and revenue operations by orchestrating sales talent, AI, and data into a modular growth engine. Clients using TP’s AI-powered sales solutions have experienced up to 122% boost in sales productivity and up to 220% sales pipeline growth by embedding intelligence into sales execution and decision-making.

“TP’s framework enables modular, outcomes-aligned delivery with proprietary AI-powered tools supporting real-time guidance, management orchestration, and predictive analytics,” said David Rickard, Partner at Everest Group. “Combined with a structured talent program focused on recruitment, role-specific training, and performance development, and deep partnerships, TP is well positioned to support complex, technology-enabled B2B sales engagements.”

The outsourced sales services market is expected to experience robust growth, expanding from $15.6-$16.1 billion in 2024 to $20.7-$21.2 billion by 2027, according to Everest Group.

With operations spanning nearly 100 countries, TP supports revenue programs across multiple geographies and languages. Centers of Excellence concentrate expertise in talent attraction & development, sales methodology, industry verticals, and technology, while ongoing training, including GenAI-focused enablement, helps teams stay current as tools evolve. It has a diverse industry presence, notably across technology, telecom and media, BFSI, retail and CPG, healthcare, travel and hospitality.

ABOUT TP GROUP
TP is a global leader in digital business services that consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of Specialized Services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment.

For more information: www.tp.com.

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