AWS Customers Can Choose Between SaaS and Virtual Private Cloud (VPC) Based on Their Business and Security Requirements

Deskpro, provider of the secure AI-powered help desk platform, today announced the availability of Deskpro Cloud and Deskpro Private in AWS Marketplace, a digital catalog that helps you find, buy, deploy, and manage software, data products, and professional services from thousands of vendors. Organizations can now choose between SaaS convenience with Deskpro Cloud or the increased security posture of a virtual private cloud (VPC) deployment of Deskpro Private. Both products offer flexible pricing options so customers can ensure their solution is tailored to their needs while maximizing their existing AWS commitments.

“We want to meet our customers where they are,” said Brad Murdoch, CEO of Deskpro. “By making Deskpro available in AWS Marketplace, we’re eliminating procurement friction and enabling faster implementation, so organizations can focus on what matters most, delivering exceptional customer support experiences that drive business growth. With Deskpro Cloud and Deskpro Private, we’re able to provide our customers with flexible hosting options to meet their specific needs, including virtual private cloud deployment, a must for organizations in highly regulated industries.”

Deskpro’s AI-enabled help desk supports employee and customer interactions across all channels, including email, chat, phone, Slack and Microsoft Teams, social media, and more. Customers can connect to the AI model of their choice via Amazon Bedrock to ensure all AI processing happens within each customer’s approved security perimeter. With Deskpro, organizations across industries, including highly regulated sectors such as financial services, healthcare, aerospace and defense contractors, government agencies, and manufacturing, can confidently deploy their help desk with complete data sovereignty, data security, and regulatory compliance.

Since Deskpro Private can be deployed entirely inside an AWS VPC, companies can confidently integrate any and all data across their organization to deliver superior, AI-supported experiences for both customers and service agents. With secure access to all relevant data, Deskpro Private enables customers to access the answers they need via an AI chatbot without waiting for human intervention, freeing human agents to focus on solving the more complex problems that require empathy and creativity. This foundational security and resulting efficiency drives a tangible ROI, as improved agent and customer retention directly and measurably boosts company performance.

Availability in AWS Marketplace makes it easier for Deskpro customers to achieve significant advantages, including:

• AI-Powered Automation: Built-in intelligent routing, categorization, and generative AI tools
• Enterprise Security: Secure deployment behind strict firewalls with full infrastructure control
• Seamless Integration: Native compatibility with existing AWS infrastructure and services
• Private Offers: Custom pricing and contract terms tailored to enterprise requirements and specific organizational needs
• AWS Enterprise Discount Program (EDP) Spend-Down Capability: Customers can utilize their existing AWS EDP commitments or can purchase Deskpro using existing AWS credits through the standard program
• Flexible Deployment: Choice between a fully managed cloud solution with Deskpro Cloud or a virtual private cloud with Deskpro Private
• Streamlined Procurement: Consolidated AWS billing eliminates separate vendor procurement processes

Deskpro Cloud and Deskpro Private are now generally available in AWS Marketplace. Visit Deskpro to start a free trial, explore purchasing options, and see how the platform can improve support operations while maximizing AWS investments.

Resources

• Deskpro website
• LinkedIn

About Deskpro

Deskpro is the developer of AI-driven help desk software that empowers organizations worldwide to deliver exceptional customer and employee experiences that translate directly into tangible ROI, through improved customer and agent retention. Deskpro is the only help desk platform with enterprise-grade security, compliance, and data privacy built-in, enabling all organizations to adopt and deploy AI, even in the most regulated industries and sovereign environments. Deskpro is available as a cloud service, and can also be deployed in VPCs, on-premise, private clouds, and sovereign clouds. Trusted by leading enterprises worldwide in banking, technology, financial services, healthcare systems, aerospace and defense, as well as government agencies, Deskpro is led by experts in enterprise software, customer experience, and customer support. Learn more at Deskpro.com.

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