The first AI agent of Blend Intelligent Origination works inside existing lender workflows and guidelines to deliver real-time compliance review, automated follow-ups, and full borrower visibility from first touch to underwriting

Blend Labs, Inc. (NYSE: BLND), a leading digital origination platform for banks, credit unions, and mortgage lenders, today announced the launch of Blend Autopilot, the first agent of Blend Intelligent Origination.

Traditional mortgage origination averages 30 to 60 days and costs $11,000 or more per loan; a cycle plagued by batch-oriented review processes where borrowers wait hours or days for a loan officer to review and assess next steps. Blend Autopilot changes that by reviewing borrower documents and application data in real time, completing compliance checks, generating follow-ups, updating application fields, and delivering proactive needs lists in as little as 15 seconds. As a non-decisioning tool, it automates document review and follow-ups but leaves all credit decisions to underwriters and Automated Underwriting Systems (AUS), reducing manual effort, compressing timelines, and engaging borrowers at the moment of intent.

Despite decades of technology investment, mortgage origination has remained a batch-oriented process with borrowers waiting on loan officers and vice versa. That mismatch costs lenders in three compounding ways: borrowers disengage when follow-ups arrive past the moment of motivation, loan officers spend hours on routine review, and inconsistent manual review creates uneven loan quality across an organization. Blend Autopilot eliminates all three.

The timing reflects market demand. A recent National Mortgage News survey found that 57% of mortgage professionals expect AI-driven underwriting to change how the industry works in 2026—the single most cited technology—while over three-quarters of the industry anticipate origination volume growth this year. Additionally, 43% expect automated processes, such as file uploads and document auditing, to significantly change the industry. Financial institutions are investing in AI tools specifically to optimize staff capacity and scale production without proportional headcount increases, making intelligent automation at the point of review a strategic priority.

That gap between borrower action and lender response is where deals are lost. According to Nima Ghamsari, co-founder and Head of Blend, "We know that 53% of borrower interactions occur outside of business hours, and until now, those interactions went unanswered until the next business day. Blend Autopilot changes that. The moment a borrower uploads a document or completes a loan application section, it executes the entire cycle within seconds. The time savings are impressive, but the consistency and quality are what borrowers appreciate."

That responsiveness extends across every borrower action. Whether a document is uploaded at midnight or an income section is completed during a lunch break, the agent parses documents, cross-references application data, checks compliance against the lender's configured guidelines (product guidelines, lender overlays, or custom portfolio rules), and triggers native guided follow-up workflows linked directly to the specific document, deposit, or credit inquiry that prompted them. The loan officer sees a rich real-time activity feed with income breakdowns, compliance citations, and a clear explanation of what was found and why, without opening a single document. The borrower receives an immediate status update and a precise, actionable to-do list while they're still engaged.

“A STRATMOR research study showed that the biggest driver of borrower NPS decline in the mortgage process is unnecessary documentation requests,” adds Ghamsari. “Autopilot improves the consumer experience while it shrinks the gap between first application activity and next steps. I'm proud that Blend continues to push origination innovation, and we’re looking forward to the feedback from lenders and borrowers.”

Blend Autopilot is the first of many agents Blend is committed to bringing across every step of the origination lifecycle. Blend platform customers can activate Blend Autopilot today directly from their Blend Lending Config Center, no implementation project, just a single toggle. Blend Autopilot is currently in preview and free to activate for all Blend platform customers.

About Blend

Blend Labs Inc., (NYSE: BLND) is a leading origination platform for digital banking solutions. Financial providers—from large banks, fintechs, and credit unions to community and independent mortgage banks—use Blend’s platform to transform banking experiences for their customers. Learn more at blend.com.

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