NWN’s expanded AI‑powered managed services and patented Experience Management Platform (EMP) deliver cost certainty, secure‑by‑design operations, and accelerated outcomes across AWS, Microsoft Azure, and hybrid environments.

NWN, the leading AI-enabled managed services provider, today announced major enhancements to its Intelligent Cloud services, delivering the operational foundation organizations need to support AI adoption at scale. The expanded offering combines AI-powered managed services, unified visibility through NWN’s patented Experience Management Platform (EMP), and expert-led cloud modernization to help enterprises move faster and operate with greater confidence across AWS, Microsoft Azure, and hybrid environments.

As AI workloads increase pressure on infrastructure, security, and budgets, many IT teams are struggling with fragmented tools, rising costs, and limited visibility. NWN’s Intelligent Cloud is designed to address those realities head-on, providing continuous operations and predictable outcomes across increasingly complex cloud estates.

“NWN took the time to understand how we actually operate and built an intelligent cloud environment around our real needs,” said Andrew Jones, Director of Information Technology, South Mississippi Housing Authority. “The transition was smooth, and we started seeing value quickly.”

Enhancements to the service include NWN Cloud Support delivered through the AWS Partner-Led Support program, expanded Amazon Connect services, Azure Cloud Migration Services, and simplified procurement through AWS Marketplace. These moves help organizations move beyond piecemeal cloud adoption toward a resilient foundation.

Backed by strategic partnerships with AWS and Microsoft Azure and deep expertise across hybrid and data center modernization, NWN delivers certified cloud engineering, nationwide service delivery, and a unified operating model. Unlike point providers, NWN combines modernization, managed services, and observability into a single solution that supports customers from migration through AI enablement.

“IT teams are under unprecedented pressure with rising infrastructure and virtualization costs, distributed environments, new AI and SaaS workloads, and nonstop security threats,” said NWN CEO Jim Sullivan. “Working closely with customers, we saw these challenges firsthand and set out to deliver a solution that addresses the issue. Together with our strategic partners, we’ve created a comprehensive portfolio of managed services that modernizes and scales infrastructure, simplifies operations, and secures data end-to-end—without sacrificing control.”

Positive Customer Outcomes

In addition to South Mississippi Housing Authority, several additional customers already using Intelligent Cloud are reporting the following benefits:

• Faster time to value — Marketplace-enabled procurement, EMP-driven automation, and proven playbooks speed deployment and adoption
• Resilience and compliance — Secure-by-design architectures and DRaaS/BaaS reduce downtime and data loss
• Unified control — A single platform for managing performance, security, and spend
• Cost certainty — Continuous optimization improves forecasting and prevents cloud sprawl

Always-On Operations, Clear Visibility, Built for Real-World Deployments

NWN Intelligent Cloud delivers 24×7 monitoring and rapid incident response across performance, availability, and security, while EMP-driven automation speeds remediation and reduces downtime. This allows IT teams to focus on strategic priorities instead of constant firefighting.

NWN’s patented EMP also provides a single, actionable view across AWS, Azure, and on-premises environments to deliver centralized monitoring, analytics, and workflows as well as governance and secured by design.

Rather than lift-and-shift migrations that lock in inefficiencies, NWN delivers purpose-built transformations through expert-led discovery, refactoring, and optimization for AWS and Azure, supporting complex, mission-critical applications while accelerating the realization of cloud value.

“This is a major leap forward for Intelligent Cloud,” said Dean Fernandes, CTO of NWN. “By putting managed services and our Experience Management Platform at the center, we’re giving customers real visibility, faster response, and cost certainty across AWS, Azure, and hybrid environments. It’s the cloud foundation enterprises need for the AI era.”

Availability and Launch Activities

Enhanced Intelligent Cloud services begin rolling out February 24, 2026. NWN will host a public webinar on March 12, 2026 to walk through modernization paths, EMP use cases, and customer best practices. Select services are also available through AWS Marketplace. To register for this webinar, visit: https://event.on24.com/wcc/r/5227422/7B925BF3E73DBAF5C148350EA6A9C18B.

About NWN

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 6,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 80+ Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 80+ Employee Net Promoter Score. For more information, visit: NWN.ai.

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