Event takes place November 16-20 in Orlando, FL

HDI, the leading organization dedicated to elevating service and support across the enterprise, today announces the keynote speakers for Service Management World. Service Management World, the #1 event for service management professionals, takes place November 16-20, 2025 at the Disney's Coronado Springs Resort in Orlando, FL. Register here.

Cindee Stott, Events Director, HDI, said, “For over 30 years, the industry’s brightest minds have come together to share ideas and solutions that are shaping the future of service and support. We look forward to providing service and support professionals with invaluable opportunities to learn and network.”

On November 18, Steve Lerch, Innovation Evangelist, will present “Innovation Leadership: Inspiring People to Think Differently.” Lerch will reveal the strategies driving the most innovative organizations, and how those strategies can be applied to any business, regardless of size, industry, or budget. Lerch is an award-winning international public speaker, consultant, and former Google Executive who has established himself as a respected authority in digital strategy, marketing, consumer behavior, and innovation.

On November 19, DeeDee Trotter, a three-time Olympian, will present “I Can, I Must, I Will: Harnessing Your Own Internal Force to Break Limits.” Trotter knows what it takes to turn pressure into power. In this session, attendees will learn how to harness internal forces to break limits, elevate careers, deepen relationships and crush goals. Despite a devastating injury that threatened to end her 13-year professional career, Trotter transformed failure, loss, fear and doubt into power, creating a winning formula that propelled her to her greatest successes both in sports and life. Her journey of perseverance, determination and overcoming obstacles has evolved into a testament to her comeback story and embodiment of true championship spirit.

On November 20, Adam Braun, Business Insider's 40 Under 40 and Wired's 50 People Who Will Change the World, will present “Build For Where The World Is Headed: How The Best Leaders Navigate Uncertainty To Shape The Future.” Through a teachable four-step framework, Braun will show attendees how great companies anticipate tomorrow’s reality, today. As CEO of Clarasight, a sustainability technology company serving clients representing over $1T in market capitalization, and Chairman of Pencils of Promise, which he founded with just $25 and has since built more than 600 schools worldwide, Braun has developed a unique, teachable framework called "Build For Where The World Is Headed."

View the complete Conference Program here.

To register for Service Management World, click here.

For sponsorship opportunities, contact Keith Gregory at Keith.Gregory@informa.com.

Media interested in a media pass, email Meryl Franzman at meryl.franzman@informa.com.​

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About HDI

For more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com/. HDI is brought to you by Informa, a leading international events, digital services and academic research group. Infoma is a FTSE 100 company, with 14,000 colleagues working in 30 countries.

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