Helps MSP clients maintain business continuity by protecting against Entra ID disruptions and Microsoft 365 data loss

Syncro, provider of the first Extended Monitoring and Management (XMM)™ platform for Managed Service Providers (MSPs) and IT professionals, today launched Syncro Cloud Backup, an integrated backup and restore solution for Microsoft 365 and Microsoft Entra ID. Building on Syncro XMM’s automated configuration, security-baseline management and compliance monitoring, the new service helps MSPs and IT teams protect users and identities and ensure rapid recovery from data loss or identity threats.

In a recent IDC survey, 60% of organizations reported that they had experienced unrecoverable data loss during the past 12 months. Identity systems, such as Microsoft Entra ID, are frequent attack targets. Without protection, a single misstep or cyberattack can cripple access and security. Syncro Cloud Backup allows rapid restoration of roles, policies and permissions with just a few clicks.

“Microsoft Entra ID is the digital backbone of your business identity and if it’s compromised in a cyberattack, your entire organization is at risk,” said Jay McBain, chief analyst at Canalys. “That’s why securing, backing up and ensuring rapid recovery of Microsoft Entra ID isn’t optional; it’s one of the most critical steps any company can take to recover from a breach. By embedding Microsoft 365 and Microsoft Entra ID backup into its platform, Syncro enables MSPs to strengthen compliance and deliver rapid recovery to ensure necessary business continuity.”

Microsoft Entra ID is a core component of Microsoft's security solutions, enabling organizations to enforce policies and secure access across various environments.

“Safeguarding identity infrastructure and business data is essential to keeping organizations running without disruption,” said Matt Lee, senior director of security and compliance at Pax8. “By embedding Microsoft 365 and Entra ID backup into their platform, Syncro is simplifying MSP operations while enabling them to deliver more resilient computing environments for their clients.”

Key Benefits of Syncro Cloud Backup include:

• Unified management: MSPs can configure and restore backups for Microsoft Entra ID infrastructure, such as users, groups, roles and policies, as well as Microsoft 365 services, including Exchange, SharePoint, OneDrive and Microsoft Teams.
• Automated provisioning & billing: New users are added automatically to the backup service; invoicing stays accurate and MSPs can automatically capture all revenue.
• Strengthened security & compliance: Organizations can address cyber insurance requirements with encrypted data stored in Microsoft Azure datacenters in the United States or Canada.
• Rapid restore capabilities: Teams can quickly recover from data loss incidents with flexible, granular restores for everything from a single email or file to an entire business’ Microsoft Entra ID configuration.
• Predictable pricing: Customers pay a per-user, per-month fee that includes unlimited storage under a fair use policy, eliminating complex calculations and hidden costs.

“We’re excited about Syncro’s new Microsoft Entra ID and Microsoft 365 multi-tenant cloud backup solution,” said Janice Mahlmann, CEO of August eTech. “By unifying backup with the RMM and PSA capabilities of Syncro’s XMM platform, it helps us operate more securely and efficiently. The ability to protect a new client in minutes, with everything handled automatically, sets a strong foundation for a secure and resilient environment for our customers.”

Availability

Syncro Cloud Backup is available in early access, with a 14-day free trial. General availability is expected on October 1, 2025. Learn more: https://syncromsp.com/platform/m365/cloud-backup/

About Syncro

Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale profitably.

Syncro delivers powerful automation, native AI capabilities, deep Microsoft 365 integration, and seamless support for 50+ third-party tools — enabling teams to reduce complexity, cut costs, and uncover new revenue opportunities. Its transparent per-user pricing model and commitment to continuous innovation make it an ideal solution for modern IT operations.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250916515710/en/

Helps MSP clients maintain business continuity by protecting against Entra ID disruptions and Microsoft 365 data loss