Cognigy, the global leader in AI-powered customer service, announced the grand opening of its new headquarters in Dallas. This expansion builds on Cognigy’s existing presence in the US and further expands on the hyper growth Cognigy has seen.
This expansion underscores Cognigy’s commitment to transforming customer experience in the US. From the heart of Texas, Cognigy is leading the Agentic AI revolution. At a time when service organizations are under pressure and customer expectations are higher than ever, Cognigy’s AI Agents are delivering world-class support 24/7—they don’t clock out or get tired and are built to achieve results.
“Selecting our new headquarters was not a decision we took lightly, and ultimately we selected Dallas” said Philipp Heltewig, CEO and Co-founder of Cognigy. “It’s a hub for innovation, grit, and high-tech talent. And it’s from here that we’ll help transform customer service across the entire country and for every industry."
Cognigy’s Agentic AI powers service experiences for an impressive list of brands in the US, including Bosch, Frontier Airlines, TechStyle Fashion Group (Fabletics), Nestlé, DHL, Personify Health, Remitly, ServeCo, Credit Sesame, Lippert—as well as brands in the Dallas area such as Careington. These partnerships are long-term collaborative relationships across industries built on performance, reliability, and trust.
Building, Not Cutting
While other tech firms are scaling back, Cognigy is scaling up. Hiring is underway across engineering, customer success, sales, and marketing. The company is expanding its global footprint, investing in its hyper-growth, and bringing high-value jobs to the US market.
This expansion has purpose: to empower American enterprises with AI Agents that think, reason, and take action —with the enterprise scale that modern contact centers require.
Seven Years, One Vision
Cognigy has operated in the United States since 2018. Over those seven years, the company has played a key role in shaping what AI in customer service can be. With its breakthrough Agentic AI platform, Cognigy is no longer reacting to change—it is driving it. These aren’t chatbots. These are autonomous, outcome-driven AI Agents capable of reasoning, adapting, and solving problems across any channel, seamlessly integrating with enterprise systems and supporting human teams.
“The future of customer service is being built right here in Dallas,” added Heltewig. “And Cognigy is not just planting a flag—it’s building on the hyper growth we continue to see as part of the Agentic evolution of how customer experience is delivered.”
For more information on Cognigy’s expansion, partnerships, and career opportunities, visit www.cognigy.com/careers.
For more information on open roles in Dallas and beyond, visit www.cognigy.com/careers.
About Cognigy
Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center. Cognigy's impressive worldwide customer portfolio includes Bosch, Nestlé, DHL, Lufthansa Group, and Mercedes-Benz.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250421629720/en/
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