Table of Contents

 

 

 

UNITED STATES SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

 


 

Form 10-Q

 

(Mark One)

 

 x

QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

 

 

For the quarterly period ended June 30, 2009

 

 

or

 

 

 o

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

 

For the transition period from               to               

 

Commission file number 1-12793

 


 

StarTek, Inc.

(Exact name of registrant as specified in its charter)

 

Delaware

 

84-1370538

(State or other jurisdiction of

 

(I.R.S. employer

incorporation or organization)

 

Identification No.)

 

 

 

44 Cook Street, 4th Floor

 

 

Denver, Colorado

 

80206

(Address of principal executive offices)

 

(Zip code)

 

(303) 399-2400

(Registrant’s telephone number, including area code)

 

Securities registered pursuant to Section 12(b) of the Act:

 

Title of Each Class

 

Name of Each Exchange on Which Registered

Common Stock, $.01 par value

 

New York Stock Exchange, Inc.

 

Securities registered pursuant to Section 12(g) of the Act:

None

 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes x  No o

 

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).  Yes o  No o

 

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer,” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

 

Large accelerated filer o

 

Accelerated filer x

 

 

 

Non-accelerated filer o

 

Smaller reporting company o

(Do not check if a smaller reporting company)

 

 

 

Indicate by check mark whether the registrant is a shell company (as defined in Exchange Act Rule 12b-2).  Yes o  No x

 

Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date.

Common Stock, $0.01 Par Value – 14,857,654 shares as of July 15, 2009.

 

 

 



Table of Contents

 

STARTEK, INC. AND SUBSIDIARIES

 

FORM 10-Q

 

INDEX

 

PART I.

FINANCIAL INFORMATION

 

 

 

 

Item 1.

Financial Statements (unaudited):

 

 

 

 

 

Condensed Consolidated Statements of Operations for the three and six months ended June 30, 2009 and 2008

 

 

 

 

 

Condensed Consolidated Balance Sheets as of June 30, 2009 and December 31, 2008

 

 

 

 

 

Condensed Consolidated Statements of Cash Flows for the six months ended June 30, 2009 and 2008

 

 

 

 

 

Notes to Condensed Consolidated Financial Statements

 

 

 

 

Item 2.

Management’s Discussion and Analysis of Financial Condition and Results of Operations

 

 

 

 

Item 3.

Quantitative and Qualitative Disclosures About Market Risk

 

 

 

 

Item 4.

Controls and Procedures

 

 

 

 

PART II.

OTHER INFORMATION

 

 

 

 

Item 1.

Legal Proceedings

 

 

 

 

Item 1A.

Risk Factors

 

 

 

 

Item 4.

Submission of Matters to a Vote of Security Holders

 

 

 

 

Item 6.

Exhibits

 

 

 

 

SIGNATURES

 

 

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Table of Contents

 

CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING STATEMENTS

 

This Quarterly Report contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including the following:

 

·                  certain statements, including possible or assumed future results of operations, in “Management’s Discussion and Analysis of Financial Condition and Results of Operations;”

·                  any statements contained herein regarding the prospects for our business or any of our services;

·                  any statements preceded by, followed by or that include the words “may,” “will,” “should,” “seeks,” “believes,” “expects,” “anticipates,” “intends,” “continue,” “estimate,” “plans,” “future,” “targets,” “predicts,” “budgeted,” “projections,” “outlooks,” “attempts,” “is scheduled,” or similar expressions; and

·                  other statements contained herein regarding matters that are not historical facts.

 

Our business and results of operations are subject to risks and uncertainties, many of which are beyond our ability to control or predict. Because of these risks and uncertainties, actual results may differ materially from those expressed or implied by forward-looking statements, and investors are cautioned not to place undue reliance on such statements, which speak only as of the date thereof.  Important factors that could cause actual results to differ materially from our expectations and may adversely affect our business and results of operations, include, but are not limited to those items described herein or set forth in Item 1A. “Risk Factors” appearing in our Annual Report on Form 10-K for the year ended December 31, 2008.

 

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Table of Contents

 

Part I. Financial Information

 

ITEM 1.  FINANCIAL STATEMENTS (UNAUDITED)

 

STARTEK, INC. AND SUBSIDIARIES

Condensed Consolidated Statements of Operations

(Dollars in thousands, except per share data)

(Unaudited)

 

 

 

Three Months Ended June 30,

 

Six Months Ended June 30,

 

 

 

2009

 

2008

 

2009

 

2008

 

Revenue

 

$

73,290

 

$

65,467

 

$

144,001

 

$

130,050

 

Cost of services

 

60,161

 

57,163

 

120,149

 

112,279

 

Gross profit

 

13,129

 

8,304

 

23,852

 

17,771

 

Selling, general and administrative expenses

 

10,889

 

10,227

 

20,581

 

20,317

 

Impairment losses and restructuring charges

 

 

5,500

 

6,437

 

5,608

 

Operating income (loss)

 

2,240

 

(7,423

)

(3,166

)

(8,154

)

Net interest and other (expense) income

 

(103

)

90

 

(178

)

400

 

Income (loss) from continuing operations before income taxes

 

2,137

 

(7,333

)

(3,344

)

(7,754

)

Income tax expense (benefit)

 

810

 

(2,745

)

(683

)

(2,763

)

Net income (loss) from continuing operations

 

1,327

 

(4,588

)

(2,661

)

(4,991

)

Income from discontinued operations, net of tax (including gain on disposal of $6,937 during the six months ended June 30, 2009)

 

 

69

 

4,640

 

141

 

Net income (loss)

 

$

1,327

 

$

(4,519

)

$

1,979

 

$

(4,850

)

 

 

 

 

 

 

 

 

 

 

Basic net income (loss) per share from:

 

 

 

 

 

 

 

 

 

Continuing operations

 

$

0.09

 

$

(0.31

)

$

(0.18

)

$

(0.34

)

Discontinued operations

 

 

0.00

 

0.31

 

0.01

 

Net income (loss)

 

$

0.09

 

$

(0.31

)

$

0.13

 

$

(0.33

)

 

 

 

 

 

 

 

 

 

 

Diluted net income (loss) per share from:

 

 

 

 

 

 

 

 

 

Continuing operations

 

$

0.09

 

$

(0.31

)

$

(0.18

)

$

(0.34

)

Discontinued operations

 

 

0.00

 

0.31

 

0.01

 

Net income (loss)

 

$

0.09

 

$

(0.31

)

$

0.13

 

$

(0.33

)

 

See notes to condensed consolidated financial statements.

 

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STARTEK, INC. AND SUBSIDIARIES

Condensed Consolidated Balance Sheets

(Dollars in thousands, except share and per share data)

 

 

 

As of

 

 

 

June 30, 2009

 

December 31, 2008

 

 

 

(Unaudited)

 

 

 

ASSETS

 

 

 

 

 

Current assets:

 

 

 

 

 

Cash and cash equivalents

 

$

19,827

 

$

9,580

 

Investments

 

498

 

8,437

 

Trade accounts receivable, less allowance for doubtful accounts of $32 and $32, respectively

 

55,782

 

51,510

 

Income tax receivable

 

1,550

 

2,675

 

Deferred income tax assets

 

730

 

2,185

 

Derivative asset

 

996

 

 

Prepaid expenses and other current assets

 

3,144

 

3,273

 

Total current assets

 

82,527

 

77,660

 

 

 

 

 

 

 

Property, plant and equipment, net

 

55,556

 

59,608

 

Long-term deferred income tax assets

 

8,164

 

8,946

 

Other assets

 

704

 

650

 

Total assets

 

$

146,951

 

$

146,864

 

 

 

 

 

 

 

LIABILITIES AND STOCKHOLDERS’ EQUITY

 

 

 

 

 

Current liabilities:

 

 

 

 

 

Accounts payable

 

$

5,406

 

$

6,193

 

Derivative liability

 

97

 

2,323

 

Accrued liabilities:

 

 

 

 

 

Accrued payroll

 

8,003

 

9,158

 

Accrued compensated absences

 

4,831

 

4,856

 

Accrued restructuring costs

 

2,032

 

995

 

Other accrued liabilities

 

4,234

 

2,317

 

Current portion of long-term debt

 

 

3,295

 

Other current liabilities

 

1,146

 

954

 

Total current liabilities

 

25,749

 

30,091

 

 

 

 

 

 

 

Long-term debt, less current portion

 

 

3,199

 

Accrued restructuring costs

 

4,470

 

1,714

 

Deferred rent liability

 

4,203

 

4,501

 

Other liabilities

 

286

 

340

 

Total liabilities

 

34,708

 

39,845

 

 

 

 

 

 

 

Commitments and contingencies

 

 

 

 

 

Stockholders’ equity:

 

 

 

 

 

Common stock, 32,000,000 non-convertible shares, $0.01 par value, authorized; 14,857,654 and 14,813,912 shares issued and outstanding at March 31, 2009 and December 31, 2008, respectively

 

149

 

148

 

Additional paid-in capital

 

65,490

 

64,440

 

Accumulated other comprehensive income (loss), net of tax

 

1,779

 

(415

)

Retained earnings

 

44,825

 

42,846

 

Total stockholders’ equity

 

112,243

 

107,019

 

Total liabilities and stockholders’ equity

 

$

146,951

 

$

146,864

 

 

See notes to condensed consolidated financial statements.

 

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STARTEK, INC. AND SUBSIDIARIES

Condensed Consolidated Statements of Cash Flows

(Dollars in thousands)

(Unaudited)

 

 

 

Six Months Ended

 

 

 

June 30,

 

 

 

2009

 

2008

 

Operating Activities

 

 

 

 

 

Net income (loss)

 

$

1,979

 

$

(4,850

)

Income from discontinued operations

 

4,640

 

141

 

Loss from continuing operations

 

(2,661

)

(4,991

)

Adjustments to reconcile net loss to net cash provided by operating activities

 

 

 

 

 

Depreciation

 

7,798

 

9,085

 

Impairment of property, plant and equipment

 

1,756

 

4,070

 

Non-cash compensation cost

 

937

 

614

 

Deferred income taxes

 

1,407

 

(1,612

)

Other, net

 

(1

)

16

 

Changes in operating assets and liabilities:

 

 

 

 

 

Trade accounts receivable, net

 

(4,316

)

(863

)

Prepaid expenses and other assets

 

81

 

12

 

Accounts payable

 

(872

)

758

 

Income taxes, net

 

1,172

 

(1,532

)

Accrued and other liabilities

 

3,558

 

3,895

 

Net cash provided by continuing operating activities

 

8,859

 

9,452

 

Cash (used in) provided by discontinued operating activities

 

(2,335

)

141

 

Net cash provided by operating activities

 

6,524

 

9,593

 

 

 

 

 

 

 

Investing Activities

 

 

 

 

 

Purchases of investments available for sale

 

 

(10,899

)

Proceeds from disposition of investments available for sale

 

8,021

 

9,469

 

Purchases of property, plant and equipment

 

(5,032

)

(12,733

)

Net cash provided by (used in) continuing investing activities

 

2,989

 

(14,163

)

Cash provided by discontinued investing activities

 

7,075

 

 

Net cash provided by (used in) investing activities

 

10,064

 

(14,163

)

 

 

 

 

 

 

Financing Activities

 

 

 

 

 

Principal payments on borrowings

 

(6,855

)

(2,179

)

Principal payments on line of credit

 

(22,236

)

(43,093

)

Proceeds from line of credit

 

22,236

 

43,093

 

Proceeds from issuance of common stock

 

112

 

 

Principal payments on capital lease obligations

 

(99

)

(25

)

Net cash used in continuing financing activities

 

(6,842

)

(2,204

)

Cash provided by discontinued financing activities

 

 

 

Net cash used in financing activities

 

(6,842

)

(2,204

)

Effect of exchange rate changes on cash

 

501

 

(570

)

Net increase (decrease) in cash and cash equivalents

 

10,247

 

(7,344

)

Cash and cash equivalents at beginning of period

 

9,580

 

23,026

 

Cash and cash equivalents at end of period

 

$

19,827

 

$

15,682

 

 

 

 

 

 

 

Supplemental Disclosure of Cash Flow Information

 

 

 

 

 

Cash paid for interest

 

$

141

 

$

348

 

Income taxes paid

 

$

644

 

$

1,384

 

Property, plant and equipment acquired or refinanced under long-term debt

 

$

257

 

$

385

 

 

See notes to condensed consolidated financial statements.

 

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Table of Contents

 

STARTEK, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share data)

 

1.  BASIS OF PRESENTATION

 

The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America for interim financial information and instructions to Form 10-Q and Article 10 of Regulation S-X.  Accordingly, they do not include all information and footnotes required by accounting principles generally accepted in the United States of America for complete financial statements.  These financial statements reflect all adjustments (consisting only of normal recurring entries, except as noted) which, in the opinion of management, are necessary for fair presentation.  Operating results during the three and six months ended June 30, 2009, are not necessarily indicative of operating results that may be expected during any other interim period of 2009 or the year ending December 31, 2009.  We have evaluated all subsequent events through July 31, 2009, the date the financial statements were issued.

 

The consolidated balance sheet as of December 31, 2008, was derived from audited financial statements at that date, but does not include all information and footnotes required by accounting principles generally accepted in the United States of America for complete financial statements.  For further information, refer to the consolidated financial statements and footnotes thereto included in the StarTek, Inc. Annual Report on Form 10-K for the year ended December 31, 2008.

 

Certain reclassifications have been made to 2008 information to conform to 2009 presentation due to the presentation of discontinued operations (see Note 5).

 

Unless otherwise noted in this report, any description of “us” refers to StarTek, Inc. and our subsidiaries.  The assets and liabilities of our foreign operations that are recorded in foreign currencies are translated into U.S. dollars at exchange rates prevailing at the balance sheet date.  Revenues and expenses are translated at the weighted-average exchange rate during the reporting period.

 

Recently Adopted Accounting Pronouncements

 

Effective January 1, 2009, we adopted Statement of Financial Accounting Standards No. 157, “Fair Value Measurements” (“SFAS No. 157”), for all non-financial assets and non-financial liabilities, except for items that are recognized or disclosed at fair value on a recurring basis (at least annually) for which SFAS No. 157 was previously adopted.  Refer to Note 9, “Fair Value Measurements,” of this Form 10-Q for additional information on the adoption of SFAS No. 157.

 

Effective January 1, 2009, we adopted Statement of Financial Accounting Standards No. 161, “Disclosures about Derivative Instruments and Hedging Activities, an amendment of FASB Statement No. 133” (“SFAS No. 161”). SFAS No. 161 requires entities to provide greater transparency through additional disclosures about (a) how and why an entity uses derivative instruments, (b) how derivative instruments and related hedged items are accounted for under SFAS No. 133 “Accounting for Derivative Instruments and Hedging Activities” (“SFAS No. 133”) and its related interpretations, and (c) how derivative instruments and related hedged items affect an entity’s financial position, results of operations and cash flows. Refer to Note 8, “Derivative Instruments,” of this Form 10-Q for additional information on the adoption of SFAS No. 161.

 

We adopted Statement of Financial Accounting Standards No. 141(R), “Business Combinations” (“SFAS No. 141(R)”), which significantly changed the accounting for and reporting of business combination transactions. This standard was effective for us for business combination transactions for which the acquisition date was on or after January 1, 2009. No business combination transactions occurred during the six months ended June 30, 2009.

 

We adopted FASB Staff Position No. 115-2 and SFAS No. 124-2, “Recognition and Presentation of Other-Than-Temporary Impairments” (“FSP No. 115-2 and SFAS No. 124-2”), in the second quarter of 2009.  FSP No. 115-2 and SFAS No. 124-2 modifies the other-than-temporary impairment guidance for debt securities through increased consistency in the timing of impairment recognition and enhanced disclosures related to the credit and noncredit components of impaired debt securities that are not expected to be sold. In addition, increased disclosures are required for both debt and equity securities regarding expected cash flows, credit losses, and securities with unrealized losses. Refer to Note 7, “Investments”, of this Form 10-Q for the relevant disclosures required by adoption of FSP No. 115-2 and SFAS No. 124-2.  The adoption of FSP No. 115-2 and SFAS No. 124-2 did not have a material impact on our financial statements.

 

We adopted FASB Staff Position No. 107-1 and APB Opinion No. 28-1, “Interim Disclosures about Fair Value of Financial Instruments” (“FSP No. 107-1 and APB Opinion No. 28-1”), in the second quarter of 2009.  FSP No. 107-1 and APB Opinion No. 28-

 

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Table of Contents

 

1 requires fair value disclosures for financial instruments that are not reflected in the Condensed Consolidated Balance Sheets at fair value.  Prior to the issuance of FSP No. 107-1 and APB Opinion No. 28-1, the fair values of those assets and liabilities were disclosed only annually.  With the issuance of FSP No. 107-1 and APB Opinion No. 28-1, we are now required to disclose this information on a quarterly basis, providing quantitative and qualitative information about fair value estimates for all financial instruments not measured in the Condensed Consolidated Balance Sheets at fair value.  The adoption of FSP No. 107-1 and APB Opinion No. 28-1 did not have a material impact on our financial statements.

 

We adopted Statement of Financial Accounting Standards No. 165, “Subsequent Events” (“SFAS No. 165”), in the second quarter of 2009.  SFAS No. 165 establishes the accounting for and disclosure of events that occur after the balance sheet date but before financial statements are issued or are available to be issued. It requires the disclosure of the date through which an entity has evaluated subsequent events and the basis for that date, that is, whether that date represents the date the financial statements were issued or were available to be issued.  Refer to this Note 1, “Basis of Presentation,” for the related disclosures. The adoption of SFAS No. 165 did not have a material impact on our financial statements.

 

Recently Issued Accounting Pronouncements

 

In June 2009, the Financial Accounting Standards Board (“FASB”) issued SFAS No. 168, “The FASB Accounting Standards Codification and the Hierarchy of Generally Accepted Accounting Principles” (“SFAS No. 168”).  SFAS No. 168 will become the single source of authoritative nongovernmental U.S. generally accepted accounting principles (“GAAP”), superseding existing FASB, American Institute of Certified Public Accountants (“AICPA”), Emerging Issues Task Force (“EITF”), and related accounting literature.  SFAS No. 168 reorganizes the thousands of GAAP pronouncements into roughly 90 accounting topics and displays them using a consistent structure.  Also included is relevant Securities and Exchange Commission guidance organized using the same topical structure in separate sections.  SFAS No. 168 will be effective for financial statements issued for reporting periods that end after September 15, 2009.  This will have an impact on our financial statements since all future references to authoritative accounting literature will be references in accordance with SFAS No. 168.

 

2.  SEGMENT INFORMATION

 

We operate within three business segments, U.S., Canada and Offshore.  The business segments align with those regions in which our services are rendered.  As of June 30, 2009, the U.S. segment included the operations of our thirteen facilities in the U.S., the Canada segment included the operations of our five facilities in Canada and the Offshore segment included the operations of our facility in Makati City, Philippines.  We use gross profit as our measure of profit and loss for each business segment and do not allocate selling, general and administrative expenses to our business segments.

 

Information about our reportable segments, which correspond to the geographic areas in which we operate, is as follows:

 

 

 

For the Three Months Ended June 30,

 

For the Six Months Ended June 30,

 

 

 

2009

 

2008

 

2009

 

2008

 

Revenue:

 

 

 

 

 

 

 

 

 

United States

 

$

52,033

 

$

41,767

 

$

101,397

 

$

81,725

 

Canada

 

19,232

 

23,700

 

38,413

 

48,325

 

Offshore

 

2,025

 

 

4,191

 

 

Total

 

$

73,290

 

$

65,467

 

$

144,001

 

$

130,050

 

 

 

 

 

 

 

 

 

 

 

Gross profit:

 

 

 

 

 

 

 

 

 

United States

 

$

10,085

 

$

6,239

 

$

18,882

 

$

14,245

 

Canada

 

3,268

 

2,065

 

5,014

 

3,526

 

Offshore

 

(224

)

 

(44

)

 

Total

 

$

13,129

 

$

8,304

 

$

23,852

 

$

17,771

 

 

3.  NET INCOME (LOSS) PER SHARE

 

Basic and diluted net income (loss) per common share is computed on the basis of our weighted average number of common shares outstanding, as determined by using the calculations outlined below:

 

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Three Months Ended

 

Six Months Ended

 

 

 

June 30,

 

June 30,

 

 

 

2009

 

2008

 

2009

 

2008

 

 

 

 

 

 

 

 

 

 

 

Income (loss) from continuing operations

 

$

1,327

 

$

(4,588

)

$

(2,661

)

$

(4,991

)

Income from discontinued operations, net of tax

 

 

69

 

4,640

 

141

 

Net income (loss)

 

$

1,327

 

$

(4,519

)

$

1,979

 

$

(4,850

)

 

 

 

 

 

 

 

 

 

 

Weighted average shares of common stock

 

14,782

 

14,706

 

14,768

 

14,706

 

Dilutive effect of stock options

 

30

 

 

11

 

 

Common stock and common stock equivalents

 

14,812

 

14,706

 

14,779

 

14,706

 

 

 

 

 

 

 

 

 

 

 

Basic net income (loss) per share from:

 

 

 

 

 

 

 

 

 

Continuing operations

 

$

0.09

 

$

(0.31

)

$

(0.18

)

$

(0.34

)

Discontinued operations

 

 

0.00

 

0.31

 

0.01

 

Net income (loss)

 

$

0.09

 

$

(0.31

)

$

0.13

 

$

(0.33

)

 

 

 

 

 

 

 

 

 

 

Diluted net income (loss) per share from:

 

 

 

 

 

 

 

 

 

Continuing operations

 

$

0.09

 

$

(0.31

)

$

(0.18

)

$

(0.34

)

Discontinued operations

 

 

0.00

 

0.31

 

0.01

 

Net income (loss)

 

$

0.09

 

$

(0.31

)

$

0.13

 

$

(0.33

)

 

Diluted earnings per share is computed on the basis of our weighted average number of common shares outstanding plus the effect of dilutive outstanding stock options and non-vested restricted stock using the treasury stock method.  Anti-dilutive securities totaling 2,156 and 2,993 in the three and six months ended June 30, 2009, respectively, were not included in our calculation because the stock options’ exercise prices were greater than the average market price of the common shares during the periods and anti-dilutive securities totaling 1,867 and 1,624 in the three and six months ended June 30, 2008, respectively, were not included in our calculation due to our net loss from continuing operations during those periods.

 

4.  IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES

 

Impairment Losses

 

During the six months ended June 30, 2009, we incurred $1,756 of impairment losses in our Canadian segment, due to the impairment of certain long-lived assets for which the carrying value of those assets is not recoverable.  These assets are located in a facility for which we are uncertain about our ability to generate future cash flows to support the carrying value of these assets.  The long-lived assets include computer and telephone equipment, furniture and fixtures, leasehold improvements and software.  Refer to Note 9, “Fair Value Measurements,” of this Form 10-Q, for additional information on the fair value measurements for all assets and liabilities that are measured at fair value in the Condensed Consolidated Financial Statements.

 

Restructuring Charges

 

In August 2007, August 2008, December 2008 and February 2009, we closed facilities in Hawkesbury, Ontario, Big Spring, Texas, Petersburg, Virginia and Regina, Saskatchewan, respectively.  We have recorded restructuring charges related to lease costs and other expenses related to the facility closures.  In accordance with Statement of Financial Accounting Standards No. 146, “Accounting for Costs Associated with Exit or Disposal Activities” (“SFAS No. 146”), we recognized the liability when it was incurred, instead of upon commitment to a plan.  A significant assumption used in determining the amount of estimated liability incurred in closing a facility is the estimated liability for future lease payments on vacant facilities.  If the assumptions regarding early termination and the timing and amounts of sublease payments prove to be inaccurate, we may be required to record additional losses, or conversely, a future gain, in our Condensed Consolidated Statements of Operations.

 

We expect to incur total restructuring charges related to our Canada segment of approximately $6,988 ($2,312 and $4,676 related to the Hawkesbury and Regina closures, respectively).  We expect to incur total restructuring charges related to our U.S. segment of approximately $1,964 ($302 and $1,662 related to the Big Spring and Petersburg closures, respectively).  The cumulative amount paid as of June 30, 2009 related to the closure of Hawkesbury, Regina and Petersburg is $1,123, $513 and $561, respectively.  We expect completion of the Hawkesbury, Petersburg and Regina restructuring plans no later than 2012, 2013 and 2013 respectively; however, it may be earlier depending on our ability to sublease the respective facility or buy-out the applicable lease.  During February 2009, we

 

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bought out the remainder of the lease at the Big Spring facility for approximately $184 and do not expect to incur any additional charges.  Refer to Note 9, “Fair Value Measurements,” of this Form 10-Q, for additional information on the fair value measurements for all assets and liabilities, including restructuring charges, that are measured at fair value in the Condensed Consolidated Financial Statements.

 

A summary of the activity under the restructuring plans as of June 30, 2009, and changes during the six months ended June 30, 2009 is presented below:

 

 

 

Facility-Related Costs

 

 

 

 

 

 

 

Canada

 

 

 

 

 

 

 

Company

 

 

 

Hawkesbury

 

Regina

 

Total

 

Big Spring

 

Petersburg

 

U.S. Total

 

Total

 

Balance as of January 1, 2009

 

$

1,099

 

$

 

$

1,099

 

$

208

 

$

1,402

 

$

1,610

 

$

2,709

 

Expense

 

16

 

4,436

 

4,452

 

31

 

198

 

229

 

4,681

 

Payments

 

(218

)

(513

)

(731

)

(239

)

(403

)

(642

)

(1,373

)

Reclassification of long-term liability

 

 

136

 

136

 

 

(25

)

(25

)

111

 

Foreign currency translation adjustment

 

44

 

335

 

379

 

 

 

 

379

 

Balance as of June 30, 2009

 

$

941

 

$

4,394

 

$

5,335

 

$

 

$

1,172

 

$

1,172

 

$

6,507

 

 

5.  DISCONTINUED OPERATIONS

 

On February 25, 2009, we entered into an agreement to sell the assets of Domain.com, our wholly owned subsidiary, to A. Emmet Stephenson, Jr., Inc. (“Mr. Stephenson”) in exchange for cash of $7,075.  The assets of Domain.com consist of domain names, trademarks and corporation names.  We conducted an auction for the assets and received bids from multiple parties, including Mr. Stephenson.  Mr. Stephenson presented the highest bid, which represented the selling price, of $7,075 and the sale was completed effective February 25, 2009.  Mr. Stephenson is one of our co-founders, has managed the Domain.com subsidiary since 2006 and owns approximately 20% of our common shares outstanding.  Because the transaction involves a related party, the Audit Committee of our Board of Directors considered and approved the transaction.

 

The results of operations and cash flows of Domain.com have been reported in the Condensed Consolidated Statements of Operations as discontinued operations.  The following table summarizes the results of discontinued operations:

 

 

 

Three Months Ended June 30,

 

Six Months Ended June 30,

 

 

 

2009

 

2008

 

2009

 

2008

 

Operating income from discontinued operations before income taxes

 

$

 

$

110

 

$

27

 

$

226

 

Gain on the sale of discontinued operations

 

 

 

6,937

 

 

Income tax expense

 

 

(41

)

(2,324

)

(85

)

Income from discontinued operations, net of tax

 

$

 

$

69

 

$

4,640

 

$

141

 

 

6.  PRINCIPAL CLIENTS

 

The following table represents revenue concentration of our principal clients.

 

 

 

Three Months Ended

 

Six Months Ended

 

 

 

June 30,

 

June 30,

 

 

 

2009

 

2008

 

2009

 

2008

 

AT&T Services, Inc. and AT&T Mobility, LLC, subsidiaries of AT&T, Inc.

 

64.2

%

51.7

%

64.5

%

50.6

%

T-Mobile USA, Inc., a subsidiary of Deutsche Telekom

 

22.0

%

28.6

%

21.4

%

28.2

%

 

The loss of a principal client and/or changes in timing or termination of a principal client’s product launch, volume delivery or service offering would have a material adverse effect on our business, revenue, operating results, and financial condition.  To limit our credit risk, management from time to time will perform credit evaluations of our clients. Although we are directly impacted by the economic conditions in which our clients operate, management does not believe substantial credit risk existed as of June 30, 2009.

 

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7.  INVESTMENTS

 

Investments available for sale consisted of:

 

 

 

Basis

 

Gross
Unrealized
Gains

 

Gross
Unrealized
Losses

 

Fair Value

 

As of June 30, 2009:

 

 

 

 

 

 

 

 

 

Corporate debt securities

 

$

493

 

$

5

 

$

 

$

498

 

 

 

 

 

 

 

 

 

 

 

As of December 31, 2008:

 

 

 

 

 

 

 

 

 

Corporate debt securities

 

$

8,513

 

$

9

 

$

(85

)

$

8,437

 

 

As of June 30, 2009, the investments in our portfolio have remaining contractual maturities within one year.  There are no investments as of June 30, 2009 that have carried unrealized losses for longer than twelve months.  Refer to Note 9, “Fair Value Measurements,” of this Form 10-Q, for additional information on the fair value measurements for all assets and liabilities, including investments, that are measured at fair value in the Condensed Consolidated Financial Statements.  Proceeds from the sale of investment securities available for sale were $1,491 and $8,021 for the three and six months ended June 30, 2009, respectively, and $4,515 and $9,469 for the three and six months ended June 30, 2008, respectively.  Gross realized gains included in other income were $0 and $5 for the three and six months ended June 30, 2009, respectively, and $0 and $0 for the three and six months ended June 30, 2008, respectively.  Gross realized losses included in other income were $3 and $3 for the three and six months ended June 30, 2009, respectively, and $0 and $0 for the three and six months ended June 30, 2008, respectively.  Original cost of investments available for sale is based on the specific identification method.

 

The following table summarizes the aggregate fair value of those investments in a gross unrealized loss position:

 

 

 

As of

 

 

 

June 30, 2009

 

December 31, 2008

 

Investments in a continuous unrealized loss position for less than 12 months

 

 

 

 

 

Aggregate unrealized losses on corporate debt securities

 

$

 

$

(38

)

Aggregate fair value of corporate debt securities

 

 

1,996

 

 

 

 

 

 

 

Investments in a continuous unrealized loss position for greater than 12 months

 

 

 

 

 

Aggregate unrealized losses on corporate debt securities

 

$

 

$

(47

)

Aggregate fair value of corporate debt securities

 

 

3,447

 

 

8.  DERIVATIVE INSTRUMENTS

 

We use derivatives to partially offset our business exposure to foreign currency exchange risk. We enter into foreign currency exchange contracts to hedge our anticipated operating commitments that are denominated in foreign currencies.  The contracts cover periods commensurate with expected exposure, generally within six months, and are principally unsecured foreign exchange contracts.  The market risk exposure is essentially limited to risk related to currency rate movements.  Our Canadian and Philippine subsidiaries’ functional currencies are the Canadian dollar and the Philippine peso, respectively, which are used to pay labor and other operating costs in those countries. However, our client contracts primarily generate revenues which are paid to us in U.S. dollars.  We have elected to follow cash flow hedge accounting under SFAS No. 133 in order to associate the results of the hedges with forecasted future expenses.  The current mark-to-market gain or loss is recorded in accumulated other comprehensive income (“AOCI”) as a component of stockholders’ equity and will be re-classified to operations as the forecasted expenses are incurred, typically within one year.  During the three and six months ended June 30, 2009 and 2008, our cash flow hedges were highly effective and there were no amounts charged to the Condensed Consolidated Statements of Operations for hedge ineffectiveness.

 

During the six months ended June 30, 2009, we entered into Canadian dollar forward contracts with Wells Fargo Bank for a notional amount of $13,500 Canadian dollars to hedge our foreign currency risk with respect to labor costs in Canada.  As of June 30, 2009, we have not entered into any arrangements to hedge our exposure to fluctuations in the Philippine peso relative to the U.S. dollar.

 

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The following table shows the notional principal of our derivative instruments as of June 30, 2009:

 

 

 

 

 

Notional

 

 

 

Currency

 

Principal

 

Instruments qualifying as accounting hedges:

 

 

 

 

 

Foreign exchange contracts

 

Canadian dollar

 

CDN $

29,100

 

 

The above foreign exchange contracts are to be delivered periodically through December 2009 at a purchase price which is no more than $24,285 and no less than $23,968.  The estimates of fair value are based on applicable and commonly used pricing models and prevailing financial market information as of June 30, 2009.  Refer to Note 9, “Fair Value Measurements,” of this Form 10-Q, for additional information on the fair value measurements for all assets and liabilities, including derivative assets and derivative liabilities, that are measured at fair value in the Condensed Consolidated Financial Statements.

 

The following table shows our derivative instruments measured at gross fair value as reflected in the Condensed Consolidated Balance Sheet as of June 30, 2009:

 

 

 

Fair Value of Derivatives

 

 

 

Designated as Hedge

 

 

 

Instruments

 

Derivative assets:

 

 

 

Foreign exchange contracts

 

$

996

 

 

 

 

 

 

Derivative liabilities:

 

 

 

Foreign exchange contracts

 

$

(97

)

 

The following table shows the effect of our derivative instruments designated as cash flow hedges in the Condensed Consolidated Statement of Operations for the three and six months ended June 30, 2009:

 

 

 

Three Months Ended

 

 

 

 

 

June 30, 2009

 

June 30, 2008

 

 

 

 

 

 

 

Gain

 

 

 

Gain

 

Location of Gain

 

 

 

Gain

 

Reclassified

 

Gain

 

Reclassified

 

Reclassified from

 

 

 

Recognized in

 

from AOCI into

 

Recognized in

 

from AOCI into

 

AOCI into

 

 

 

AOCI

 

Income

 

AOCI

 

Income

 

Income

 

Cash flow hedges:

 

 

 

 

 

 

 

 

 

 

 

Foreign exchange contracts

 

$

1,713

 

$

23

 

$

71

 

$

26

 

Cost of services

 

 

 

 

Six Months Ended

 

 

 

 

 

June 30, 2009

 

June 30, 2008

 

 

 

 

 

 

 

Loss

 

 

 

Loss

 

Location of Loss

 

 

 

Gain

 

Reclassified

 

Loss

 

Reclassified

 

Reclassified from

 

 

 

Recognized in

 

from AOCI into

 

Recognized in

 

from AOCI into

 

AOCI into

 

 

 

AOCI

 

Income

 

AOCI

 

Income

 

Income

 

Cash flow hedges:

 

 

 

 

 

 

 

 

 

 

 

Foreign exchange contracts

 

$

2,007

 

$

(1,629

)

$

(41

)

$

(182

)

Cost of services

 

 

9.  FAIR VALUE MEASUREMENTS

 

As of January 1, 2009, we adopted SFAS No. 157 for all non-financial assets and liabilities that are recognized or disclosed at fair value in the financial statements. We had previously adopted SFAS No. 157 for all financial assets and liabilities.  SFAS No. 157 defines fair value as the price that would be received from selling an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. When determining the fair value measurements for assets and liabilities, which are required to be recorded at fair value, we consider the principal or most advantageous market in which we would transact and the market-based risk measurements or assumptions that market participants would use in pricing the asset or liability, such as inherent risk, transfer restrictions, and credit risk.

 

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Table of Contents

 

SFAS No. 157 establishes a fair value hierarchy that prioritizes the inputs to valuation techniques used to measure fair value.  The hierarchy gives the highest priority to unadjusted quoted prices in active markets for identical assets or liabilities (level 1 measurements) and the lowest priority to unobservable inputs (level 3 measurements).  The levels of the fair value hierarchy under SFAS No. 157 are described below:

 

Level 1

Valuation is based upon quoted prices for identical instruments traded in active markets.

 

 

Level 2

Valuation is based upon quoted prices for similar instruments in active markets, quoted prices for identical or similar instruments in markets that are not active, and model-based valuation techniques for which all significant assumptions are observable in the market.

 

 

Level 3

Valuation is generated from model-based techniques that use significant assumptions not observable in the market. These unobservable assumptions reflect our own estimates of assumptions that market participants would use in pricing the asset or liability. Valuation techniques include use of option pricing models, discounted cash flow models and similar techniques.

 

Investments

 

As of June 30, 2009 and December 31, 2008, our investments consisted entirely of corporate debt securities.  Our corporate debt securities are valued using third-party broker statements.  The value of the majority of our corporate debt securities is derived from quoted market information.  The inputs to the valuation are generally classified as Level 1 given the active market for these securities, however, if an active market does not exist, the inputs are recorded at a lower level in the fair value hierarchy.

 

Derivative Instruments and Hedging Activities

 

Our derivative instruments are valued using third-party broker or counterparty statements.  The value is derived from pricing models using inputs based upon market information, including contractual terms, market prices and yield curves.  The inputs to the valuation pricing models are observable in the market, and as such are generally classified as Level 2 in the fair value hierarchy.

 

Restructuring Charges

 

SFAS No. 146 specifies that a liability for a cost associated with an exit or disposal activity be recognized when the liability is incurred, instead of upon commitment to an exit plan.  On an ongoing basis, management assesses the profitability and utilization of our facilities and in some cases management has chosen to close facilities.  Accrued restructuring costs were valued using a discounted cash flow model.  Significant assumptions used in determining the amount of the estimated liability for closing a facility are the estimated liability for future lease payments on vacant facilities, which we determine based on a third-party broker’s assessment of our ability to successfully negotiate early termination agreements with landlords and/or to sublease the facility, and the discount rate utilized to determine the present value of the future expected cash flows. If the assumptions regarding early termination and the timing and amounts of sublease payments prove to be inaccurate, we may be required to record additional losses, or conversely, a future gain, in the Condensed Consolidated Statements of Operations.

 

As described in Note 4, “Impairment Losses and Restructuring Charges,” during the six months ended June 30, 2009, we closed our facility in Regina, Saskatchewan, which resulted in $0 and $4,436 of accrued restructuring costs during the three and six months ended June 30, 2009.  These costs were valued using a discounted cash flow model.  The cash flows consist of the future lease payment obligations required under the lease agreement.  We assumed that we would not sublease the vacant facility for the remainder of the lease term based on our knowledge of the Regina marketplace, as well as our historical inability to sublease our facilities in other locations in which we operate.  In the future, if we are able to sublease the facility, we may be required to record a gain in the Condensed Consolidated Statements of Operations.  Future cash flows also include estimated property taxes through the remainder of the lease term, which are valued based upon historical tax payments.  The future cash flows were discounted using a rate of 3%.  Given that the restructuring charges were valued using our internal estimates using a discounted cash flow model, we have classified the accrued restructuring costs as Level 3 in the fair value hierarchy.

 

Impairment of Long-Lived Assets

 

As described in Note 4, “Impairment Losses and Restructuring Charges,” during the three and six months ended June 30, 2009, we recorded approximately $0 and $1,756 of impairment losses in our Canadian segment, due to the impairment of certain long-lived assets for which the carrying value of those assets is not recoverable.  These assets are located in a facility for which we do not have long-term customer commitments and therefore, we are uncertain about our ability to generate future cash flows to support the carrying value of these assets.  The long-lived assets include computer and telephone equipment, furniture and fixtures, leasehold improvements and software.  For assets which were not recoverable through future cash flows or could not be used in another facility,

 

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we reduced the carrying value to fair value.  The fair value of these long-lived assets after the impairment charge was $228.  Given that the impairment losses were valued using internal estimates, we have classified the remaining fair value of long-lived assets as Level 3 in the fair value hierarchy.

 

Fair Value Hierarchy

 

The following tables set forth our assets and liabilities measured at fair value on a recurring basis and a non-recurring basis by level within the fair value hierarchy.  As required by SFAS No. 157, assets and liabilities are classified in their entirety based on the lowest level of input that is significant to the fair value measurement.

 

 

 

Assets Measured at Fair Value

 

 

 

on a Recurring Basis as of June 30, 2009

 

 

 

Level 1

 

Level 2

 

Level 3

 

Total

 

Assets:

 

 

 

 

 

 

 

 

 

Corporate debt securities

 

$

498

 

$

 

$

 

$

498

 

Derivative instruments

 

 

899

 

 

899

 

Total fair value of assets measured on a recurring basis

 

$

498

 

$

899

 

$

 

$

1,397

 

 

 

 

Assets and Liabilities Measured at Fair Value on a

 

 

 

Non-Recurring Basis During the Six Months ended June 30, 2009

 

 

 

Level 1

 

Level 2

 

Level 3

 

Total

 

Assets:

 

 

 

 

 

 

 

 

 

Property, plant and equipment, net

 

$

 

$

 

$

228

 

$

228

 

Total fair value of assets measured on a non-recurring basis

 

$

 

$

 

$

228

 

$

228

 

 

 

 

 

 

 

 

 

 

 

Liabilities:

 

 

 

 

 

 

 

 

 

Accrued restructuring costs

 

$

 

$

 

$

4,436

 

$

4,436

 

Total fair value of liabilities measured on a non-recurring basis

 

$

 

$

 

$

4,436

 

$

4,436

 

 

10.  DEBT

 

On June 26, 2009, we entered into a business loan agreement, promissory note and three commercial security agreements (together the “Agreement”) with UMB Bank Colorado, N.A. (“UMB Bank”) for a $15 million secured revolving line of credit.  The Agreement is effective July 1, 2009 through August 1, 2010.  This Agreement replaced our $10 million secured revolving line of credit with Wells Fargo Bank N.A., which expired by its terms on June 30, 2009.  There was no balance outstanding on either the line of credit with UMB Bank or the previous line of credit with Wells Fargo Bank N.A. as of June 30, 2009.

 

Borrowings under the Agreement bear interest, at our option at the time of the borrowing, of the thirty, sixty or ninety day LIBOR index, plus 1.75%.  The interest rate shall never be less than 3.25% per annum.  Under the Agreement, we granted UMB Bank a security interest in all of our present and future accounts receivable, general intangibles, and owned real property. In addition, under the Agreement, we are subject to certain financial covenants, which include maintaining 1) a ratio of total liabilities to tangible net worth of less than 1.0 to 1.0, 2) a tangible net worth of at least $105 million, 3) unencumbered liquid assets, defined as cash, certificate of deposits and marketable securities, of at least $10 million measured on the last day of each fiscal quarter and 4) a cash flow coverage ratio, as defined in the Agreement, of greater than 1.50 to 1.0 measured on the last day of each fiscal quarter for the previous twelve months.

 

In addition, during the three months ended June 30, 2009, we paid off the remaining principal balance on the Secured Equipment Promissory Note between Wells Fargo Equipment Finance, Inc. and StarTek USA, Inc., our wholly owned subsidiary, and the Canadian Dollar Secured Equipment Loan between Wells Fargo Equipment Finance Company, Inc. and StarTek Canada Services, Ltd., our wholly owned subsidiary.  The loans had original maturities in November 2010.  The total payoff on these loans, including pre-payment penalties, was $5,688.

 

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11.  ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

 

Statement of Financial Accounting Standards No. 130, “Reporting Comprehensive Income,” establishes standards for reporting and display of comprehensive income. Comprehensive income is defined essentially as all changes in stockholders’ equity, exclusive of transactions with owners. The following represents the components of other comprehensive income (loss):

 

 

 

Three Months Ended

 

Six Months Ended

 

 

 

June 30,

 

June 30,

 

 

 

2009

 

2008

 

2009

 

2008

 

Net income (loss)

 

$

1,327

 

$

(4,519

)

$

1,979

 

$

(4,850

)

Other comprehensive income (loss):

 

 

 

 

 

 

 

 

 

Foreign currency translation adjustments, net of tax

 

224

 

(78

)

136

 

(451

)

Change in fair value of derivative instruments, net of tax

 

1,713

 

71

 

2,007

 

(41

)

Unrealized gain (loss) on available for sale securities, net of tax

 

7

 

153

 

51

 

(67

)

Comprehensive income (loss)

 

$

3,271

 

$

(4,373

)

$

4,173

 

$

(5,409

)

 

Accumulated other comprehensive income (loss) consisted of the following items:

 

 

 

Three Months Ended June 30,

 

Six Months Ended June 30,

 

 

 

2009

 

2008

 

2009

 

2008

 

Accumulated foreign currency translation adjustments:

 

 

 

 

 

 

 

 

 

Beginning balance

 

$

1,002

 

$

2,180

 

$

1,090

 

$

2,553

 

Translation adjustments, net of tax

 

224

 

(78

)

136

 

(451

)

Ending balance

 

$

1,226

 

$

2,102

 

$

1,226

 

$

2,102

 

Accumulated unrealized derivative (losses) gains:

 

 

 

 

 

 

 

 

 

Beginning balance

 

$

(1,150

)

$

(92

)

$

(1,444

)

$

20

 

Gain (loss) reclassified to earnings, net of tax

 

14

 

16

 

(1,019

)

(114

)

Change in fair value of cash flow hedges, net of tax

 

1,699

 

55

 

3,026

 

73

 

Ending balance

 

$

563

 

$

(21

)

$

563

 

$

(21

)

Accumulated unrealized losses on available for sale securities:

 

 

 

 

 

 

 

 

 

Beginning balance

 

$

(17

)

$

(249

)

$

(61

)

$

(29

)

Gain (loss) reclassified to earnings, net of tax

 

2

 

 

(1

)

 

Change in fair value of available for sale securities, net of tax

 

5

 

153

 

52

 

(67

)

Ending balance

 

$

(10

)

$

(96

)

$

(10

)

$

(96

)

 

12.  SHARE-BASED COMPENSATION

 

Compensation cost that has been charged against income related to share-based compensation for the three months ended June 30, 2009 and 2008 was $472 and $241, respectively and is included in selling, general and administrative expense.  The compensation cost that has been charged for the six months ended June 30, 2009 and 2008 was $937 and $614, respectively.  A summary of activity during the six months ended June 30, 2009 related to our equity awards is presented below.

 

Stock Options

 

A summary of option activity as of June 30, 2009, and changes during the six months then ended is presented below:

 

 

 

 

 

Weighted Average

 

 

 

Shares

 

Exercise Price

 

Outstanding as of January 1, 2009

 

1,629

 

$

11.45

 

Granted

 

678

 

4.29

 

Exercised

 

 

 

Forfeited

 

(111

)

8.65

 

Expired

 

(34

)

15.55

 

Outstanding as of June 30, 2009

 

2,162

 

$

9.29

 

 

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Restricted Shares

 

Restricted share activity during the six months ended June 30, 2009 was as follows:

 

 

 

Restricted Shares

 

Grant Date Fair Value

 

Non-vested balance as of January 1, 2009

 

62

 

$

10.45

 

Granted

 

7

 

4.76

 

Vested

 

(14

)

9.01

 

Forfeited

 

(3

)

9.01

 

Non-vested balance as of June 30, 2009

 

52

 

$

10.14

 

 

13.  INCOME TAXES

 

The year-to-date effective tax rate for continuing operations decreased from 35.6% during the six months ended June 30, 2008 to 20.4% during the six months ended June 30, 2009.  The primary difference between the periods is an increase in work opportunity credits and a larger impact from the change in the Canadian statutory tax rates in 2009 compared to 2008. Effective January 1, 2008, the Canadian statutory rate was reduced from 22.1% to 19.5% for fiscal year 2008 and to 19.0% for fiscal year 2009.  The rate will continue to decrease each year until it is 15.0% by 2012.

 

Differences between U.S. statutory income tax rates and our effective tax rates for continuing operations for the six months ended June 30, 2009 and 2008 were:

 

 

 

Six Months Ended June 30,

 

 

 

2009

 

2008

 

U.S. statutory tax rate

 

35.0

%

35.0

%

Effect of state taxes (net of Federal benefit)

 

4.3

%

1.6

%

Work opportunity credits

 

(17.2

)%

7.2

%

Effect of change in Canadian tax rate

 

(12.0

)%

(5.4

)%

Meals and entertainment

 

4.2

%

(1.9

)%

Other, net

 

6.1

%

(0.9

)%

Total

 

20.4

%

35.6

%

 

14.  LITIGATION

 

In our Annual Report on Form 10-K filed March 3, 2009, we described two material pending litigation matters:  West Palm Beach Firefighters’ Pension Fund v. StarTek, Inc., et al. (U.S. District Court, District of Colorado) filed on July 8, 2005, and John Alden v. StarTek, Inc., et al. (U.S. District Court, District of Colorado) filed on July 20, 2005 (the “Litigation”).

 

On July 20, 2009, we executed a Stipulation of Settlement (“Stipulation”) with lead plaintiffs to settle the Litigation.  Under the terms of the Stipulation, defendants will pay $7,500 to completely resolve the Litigation, in exchange for a release of all claims by lead plaintiffs and class members and a dismissal of the Litigation with prejudice. StarTek’s primary insurance carrier will contribute $6,900 and StarTek will contribute $600 to the Settlement Fund (as defined in the Stipulation). The settlement as set forth in the Stipulation is subject to various conditions, including preliminary approval by the United States District Court for the District of Colorado (the “Court”), notice to the class members, a final hearing, and final approval by the Court.  We have accrued for our portion of the settlement due, or $600 in our Condensed Consolidated Statement of Operations during the three and six months ended June 30, 2009.

 

We are involved from time to time in other litigation arising in the normal course of business, none of which is expected by management to have a material adverse effect on our business, financial condition or results of operations.

 

15.  SUBSEQUENT EVENT

 

On July 20, 2009, we executed a Stipulation of Settlement with lead plaintiffs to settle two pending litigation matters.  Refer to Note 14, “Litigation”, for further information regarding the Stipulation of Settlement.

 

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Table of Contents

 

ITEM 2.  MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

 

The following discussion and analysis should be read in conjunction with our Unaudited Consolidated Financial Statements and related Notes included elsewhere in this Quarterly Report on Form 10-Q and in our Annual Report on Form 10-K for the year ended December 31, 2008, and with the information under the heading “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our Annual Report on Form 10-K for the year ended December 31, 2008.

 

Unless otherwise noted in this report, any description of “us” or “we” refers to StarTek, Inc. and our subsidiaries.  Financial information in this report is presented in U.S. dollars.

 

BUSINESS DESCRIPTION AND OVERVIEW

 

StarTek is a provider of business process outsourcing services to the communications industry.  We partner with our clients to meet their business objectives and improve customer retention, increase revenues and reduce costs through an improved customer experience.  Our solutions leverage industry knowledge, best business practices, skilled agents, proven operational excellence and flexible technology.  The StarTek comprehensive service suite includes customer care, sales support, complex order processing, accounts receivable management, technical support and other industry-specific processes.  We operate our business within three reportable segments, based on the geographic regions in which our services are rendered: (1) the U.S., (2) Canada and (3) the Philippines (“Offshore”).  As of June 30, 2009, our U.S. segment included the operations of our thirteen facilities in the U.S.; our Canada segment included the operations of our five facilities in Canada; and our Offshore segment included the operations of our facility in Makati City, Philippines.  As of June 30, 2008, there were fourteen, six and zero operating centers in the U.S., Canada and Offshore, respectively.  We use gross profit as our measure of profit and loss for each business segment and do not allocate selling, general and administrative expenses to our business segments.

 

We endeavor to achieve site optimization at all of our locations by routinely evaluating site performance.  If local economic conditions, prevailing wage rates, or other factors, negatively impact the long-term financial viability of a location, management will from time to time make the decision to close a facility.  As a result, we may incur impairment losses or restructuring charges in connection with the closure.  Likewise, management is continually in pursuit of opportunities to open new locations in economically viable geographic markets in order to improve profitability and grow the business.

 

SIGNIFICANT DEVELOPMENTS DURING THE THREE AND SIX MONTHS ENDED JUNE 30, 2009

 

In February 2009, we closed our facility in Regina, Saskatchewan.  The closure of our Regina facility was driven by market conditions, namely recruiting challenges in this location, which impacted the profitability of the site and management determined it was in our long-term interest to close the location.   This closure resulted in approximately $2.9 million and $5.2 million less revenue during the three and six months ended June 30, 2009 and $0.1 million and $nil less gross profit during the three and six months ended June 30, 2009 compared to the comparable periods ended June 30, 2008.  We also incurred restructuring charges of approximately $4.4 million during the six months ended June 30, 2009 related to the closure, which is discussed in further detail below.

 

On February 25, 2009, we entered into an agreement to sell the assets of Domain.com, our wholly owned subsidiary, to A. Emmet Stephenson, Jr., Inc. (“Mr. Stephenson”) in exchange for cash of $7.075 million.  The assets of Domain.com consist of domain names, trademarks and corporation names.  We conducted an auction for the assets and received bids from multiple parties, including Mr. Stephenson.  Mr. Stephenson presented the highest bid, which represented the selling price, of $7.075 million and the sale was completed effective February 25, 2009.  Mr. Stephenson is one of our co-founders, has managed the Domain.com subsidiary since 2006 and owns approximately 20% of our common shares outstanding.  Because the transaction involves a related party, the Audit Committee of our Board of Directors considered and approved the transaction.

 

The results of operations and cash flows of Domain.com have been reported as discontinued operations.

 

RESULTS OF OPERATIONS — THREE MONTHS ENDED JUNE 30, 2009 AND JUNE 30, 2008

 

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Table of Contents

 

The following table presents selected items from our Condensed Consolidated Statements of Operations in thousands of dollars and as a percentage of revenue for the periods indicated.

 

 

 

Three Months
Ended June 30,
2009

 

% of
Revenue

 

Three Months
Ended June 30,
2008

 

% of
Revenue

 

% Change Q2
2008 to Q2
2009

 

Revenue

 

$

73,290

 

100.0

%

$

65,467

 

100.0

%

11.9

%

Cost of services

 

60,161

 

82.1

%

57,163

 

87.3

%

5.2

%

Gross profit

 

13,129

 

17.9

%

8,304

 

12.7

%

58.1

%

Selling, general and administrative expenses

 

10,889

 

14.9

%

10,227

 

15.6

%

6.5

%

Impairment losses and restructuring charges

 

 

0.0

%

5,500

 

8.4

%

-100.0

%

Operating income (loss)

 

2,240

 

3.0

%

(7,423

)

-11.3

%

NM

 

Net interest and other (expense) income

 

(103

)

-0.1

%

90

 

0.1

%

NM

 

Income (loss) from continuing operations before income taxes

 

2,137

 

2.9

%

(7,333

)

-11.2

%

NM

 

Income tax expense (benefit)

 

810

 

1.1

%

(2,745

)

-4.2

%

NM

 

Net income (loss) from continuing operations

 

1,327

 

1.8

%

(4,588

)

-7.0

%

NM

 

Income from discontinued operations, net of tax

 

 

0.0

%

69

 

0.1

%

-100.0

%

Net income (loss)

 

$

1,327

 

1.8

%

$

(4,519

)

-6.9

%

NM

 

 

The following table summarizes our revenues and gross profit for the periods indicated, by reporting segment:

 

 

 

For the Three Months Ended June 30,

 

 

 

2009

 

2008

 

 

 

(in 000s)

 

(% of Total)

 

(in 000s)

 

(% of Total)

 

United States:

 

 

 

 

 

 

 

 

 

Revenue

 

$

52,033

 

71.0

%

$

41,767

 

63.8

%

Cost of services

 

41,948

 

69.7

%

35,528

 

62.2

%

Gross profit

 

$

10,085

 

76.8

%

$

6,239

 

75.1

%

Gross profit %

 

19.4

%

 

 

14.9

%

 

 

 

 

 

 

 

 

 

 

 

 

Canada:

 

 

 

 

 

 

 

 

 

Revenue

 

$

19,232

 

26.2

%

$

23,700

 

36.2

%

Cost of services

 

15,964

 

26.5

%

21,635

 

37.8

%

Gross profit

 

$

3,268

 

24.9

%

$

2,065

 

24.9

%

Gross profit %

 

17.0

%

 

 

8.7

%

 

 

 

 

 

 

 

 

 

 

 

 

Offshore:

 

 

 

 

 

 

 

 

 

Revenue

 

$

2,025

 

2.8

%

$

 

0.0

%

Cost of services

 

2,249

 

3.7

%

 

0.0

%

Gross profit

 

$

(224

)

-1.7

%

$

 

0.0

%

Gross profit %

 

-11.1

%

 

 

 

 

 

 

 

18



Table of Contents

 

Revenue

 

Revenue increased by $7.8 million, or 11.9%, from $65.5 million in the second quarter of 2008 to $73.3 million in the second quarter of 2009.  The increase was driven by a $10.3 million increase in revenue in our U.S. segment. Of this increase, $9.9 million was from two new sites that were opened in mid-2008 (Mansfield, OH and Jonesboro, AK).  This was partially offset by $3.9 million less revenue from site closures in Big Spring, TX and Petersburg, VA in August 2008 and December 2008, respectively.  The remainder of the change was driven by increases in the number of average full-time equivalent agents and utilization at other U.S. locations.  In the second quarter of 2009, average full-time equivalent agents increased by 15.7% from the second quarter of 2008.  This was due in large part to the full ramp of a site which transitioned to a new customer and contributed approximately $1.8 million of additional revenue in the second quarter of 2009.  Revenues in our Canadian segment declined by $4.5 million in the second quarter of 2009 compared to the same period in 2008.  Of this decrease, $2.9 million was due to the site closure in Regina, Saskatchewan.  The remainder was due to a decline of 11.3% in average full-time equivalent agents at our other Canadian locations.  Revenue from our Offshore segment increased from $0 in the second quarter of 2008 to $2.0 million in the second quarter of 2009 because our site in Makati City, Philippines opened in September 2008.

 

Cost of Services and Gross Profit

 

Cost of services increased by $3.0 million, or 5.2%, from $57.2 million in the second quarter of 2008 to $60.2 million in the second quarter of 2009.  Cost of services in the U.S. increased by approximately $6.4 million, of which $3.0 million was related to the net addition of new sites, less closures, year over year, as discussed above.  Gross profit as a percentage of revenue in the U.S. increased from 14.9% in the second quarter of 2008 to 19.4% in the second quarter of 2009.  This increase was driven by higher utilization, which we define as average full-time equivalent agents divided by available seat capacity, which increased from 63% in the second quarter of 2008 to 82% in the second quarter of 2009.  Cost of services in Canada declined by $5.7 million in the second quarter of 2009 from the second quarter of 2008, of which $3.1 million was due to the closure of the facility in Regina, Saskatchewan and $2.0 million was due to improvements in the Canadian to U.S. dollar exchange rate.  The remaining decrease in the Canadian segment was due to fewer agents, as described above.  Cost of services for our Offshore segment increased by approximately $2.2 million due to the opening of our Makati City, Philippines location.

 

Selling, General and Administrative Expenses

 

Selling, general and administrative expenses increased by $0.7 million, or 6.5%, from $10.2 million in the second quarter of 2008 to $10.9 million in the second quarter of 2009.  The increase was due to an increase of $0.6 million in payroll expenses, driven by a $0.4 million increase in bonuses and $0.2 million higher stock based compensation expense.  In addition, selling, general and administrative expenses increased by $0.6 million due to an accrual for the settlement of our shareholder lawsuit which we entered into a Stipulation of Settlement for on July 20, 2009.  These increases were partially offset by decreases of $0.3 million and $0.2 million in depreciation expense and employee training expense, respectively.

 

Impairment Losses and Restructuring Charges

 

Impairment losses and restructuring charges declined from $5.5 million in the second quarter of 2008 to $0 in the second quarter of 2009.  In the second quarter of 2008, we recorded $4.1 million in impairment losses due to impairment of certain long-lived assets ($2.3 million in the U.S. segment and $1.8 million in the Canadian segment) and $1.4 million in restructuring charges associated with the closure of our site in Hawkesbury, Ontario, Canada.  We did not incur any impairment losses or restructuring charges during the second quarter of 2009.

 

Operating Income (Loss)

 

We had operating income of $2.2 million during the three months ended June 30, 2009 and an operating loss of $7.4 million during the three months ended June 30, 2008.  Operating income (loss) as a percentage of revenue was 3.0% for the three months ended June 30, 2009 compared to (11.3%) for the three months ended June 30, 2008.  The increase was a result of lower impairment and restructuring charges and higher revenue, partially offset by an increase in cost of services and selling, general and administrative expenses, as discussed previously.

 

Net Interest and Other (Expense) Income

 

Net interest and other expense was approximately $0.1 million during the second quarter of 2009, compared to net interest and other income of approximately $0.1 million in the second quarter of 2008.  The decrease was due primarily to $0.3 million less interest and investment income in the second quarter of 2009, compared to the second quarter of 2008 due to lower cash and investments during

 

19



Table of Contents

 

the period.  This decrease to interest income was offset by a $0.1 million decrease in interest expense due to less interest expense related to our equipment loans and line of credit, partially offset by a pre-payment penalty on the equipment loans.

 

Income Tax

 

The quarterly effective tax rate for continuing operations remained consistent, increasing slightly from 37.4% during the three months ended June 30, 2008 to 37.9% during the three months ended June 30, 2009.

 

Net Income (Loss)

 

Net income was $1.3 million for the second quarter of 2009 and we had a net loss of approximately $4.5 million during the second quarter of 2008.  The increase in net income was primarily due to higher revenue and the absence of impairment and restructuring charges, partially offset by higher cost of services and selling, general and administrative expenses, as discussed previously.

 

RESULTS OF OPERATIONS — SIX MONTHS ENDED JUNE 30, 2009 AND JUNE 30, 2008

 

 

 

Six Months Ended
June 30, 2009

 

% of
Revenue

 

Six Months Ended
June 30, 2008

 

% of
Revenue

 

% Change
YTD June
30, 2008 to
2009

 

Revenue

 

$

144,001

 

100.0

%

$

130,050

 

100.0

%

10.7

%

Cost of services

 

120,149

 

83.4

%

112,279

 

86.3

%

7.0

%

Gross profit

 

23,852

 

16.6

%

17,771

 

13.7

%

34.2

%

Selling, general and administrative expenses

 

20,581

 

14.3

%

20,317

 

15.6

%

1.3

%

Impairment losses and restructuring charges

 

6,437

 

4.5

%

5,608

 

4.4

%

14.8

%

Operating loss

 

(3,166

)

-2.2

%

(8,154

)

-6.3

%

NM

 

Net interest and other (expense) income

 

(178

)

-0.1

%

400

 

0.3

%

NM

 

Loss from continuing operations before income taxes

 

(3,344

)

-2.3

%

(7,754

)

-6.0

%

NM

 

Income tax benefit

 

(683

)

-0.5

%

(2,763

)

-2.2

%

NM

 

Net loss from continuing operations

 

(2,661

)

-1.8

%

(4,991

)

-3.8

%

NM

 

Income from discontinued operations, net of tax

 

4,640

 

3.2

%

141

 

0.1

%

NM

 

Net income (loss)

 

$

1,979

 

1.4

%

$

(4,850

)

-3.7

%

NM

 

 

The following table summarizes our revenues and gross profit for the periods indicated, by reporting segment:

 

 

 

For the Six Months Ended June 30,

 

 

 

2009

 

2008

 

 

 

(in 000s)

 

(% of Total)

 

(in 000s)

 

(% of Total)

 

United States: